Logistics Service Desk Coordinator (Dock Clerk)

The Logistics Service Desk Coordinator supports daily freight and logistics operations by managing schedules, coordinating appointments, tracking shipment activity, and serving as a primary point of contact for customers, carriers, exhibitors, and internal departments. This role requires strong organizational skills, attention to detail, and the ability to remain calm and effective in a fast paced environment., * Schedule and coordinate load dates, delivery appointments, and dock activities

• Monitor appointment adherence and shipment timelines
• Answer incoming phone calls and emails in a professional manner
• Perform data entry and maintain accurate records
• Communicate with customers, carriers, exhibitors, and internal departments regarding freight status and logistics needs
• Manage activities for multiple loading docks and coordinate dock scheduling
• Handle freight inquiries and resolve logistical issues in a timely manner
• Document incidents, track resolutions, and escalate unresolved concerns as needed
• Provide support through multiple communication channels while maintaining a high level of customer service

Do you have experience in Shipment tracking for distribution operations?, * Proficiency with Microsoft Outlook and general computer applications

• Strong communication, multitasking, and problem solving skills
• Ability to remain calm and make sound decisions under pressure
• Comfortable working in a busy, open office environment
• Ability to sit for extended periods and maintain focus throughout the workday
• Dependable, organized, and able to manage competing priorities effectively

Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• Benefits from day one, Salary: $18/hr