Support Analyst

• You will analyze and troubleshoot business systems, software, and processes to identify root causes of issues
• Collaborate with developers, engineers, and cross-functional teams to diagnose problems and implement effective solutions
• Define and support issue resolution efforts, including scoping, estimating, scheduling, and implementation
• Gather, analyze, and fulfill requirements from internal teams and external customers
• Serve as a liaison between customers and technical teams to investigate and resolve system issues
• Perform system maintenance and improvements, including upgrades, installations, configurations, and desktop-level fixes
• Test, monitor, and validate software performance and fixes to ensure issues are fully resolved and opportunities for improvement are identified
• Track support trends, maintain documentation, follow escalation procedures, and provide on-call/off-hours support as needed

• You have a bachelor’s degree in Computer Science or an equivalent degree
• Proficiency in PL/SQL and Java, with intermediate to advanced experience in Oracle and SQL Server databases, SQL queries, and stored procedures
• Working knowledge of Linux and Windows Server platforms, server hardware, RF equipment, and printers
• Experience resolving business-critical customer issues, researching software-related problems, and developing effective solutions
• Hands-on experience recommending and implementing technical solutions, including appropriate testing and deployment practices
• Knowledge of Warehouse Management Systems (WMS), operational best practices, and applicable data privacy laws and practices
• Strong written, verbal, and interpersonal communication skills, with the ability to work effectively with technical and non-technical stakeholders
• Ability to prioritize and execute tasks in high-pressure environments, work independently and collaboratively, and adapt to new technologies

Eligible applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas for this position., Applicants must be legally authorized to work for ANY employer in the U.S., this position is not eligible for Visa Sponsorship.

• You will enjoy a work environment that supports your work-life balance with paid parental leave, flexible time off, and 8 paid holidays

• You will have access to medical, dental, and vision insurance plans with FSA or HSA options, and a 401(k) plan with a company match up to six percent

• You are provided with several company-paid benefits, including vision insurance, short and long-term disability and basic life insurance plans, and educational and employee assistance programs

Can you see yourself in this profile? Then Körber is the right place for you. We look forward to getting to know you!

Pioneer your career! Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. Together, we aim for being the first to do the right thing at the right time., Körber has been at the forefront of the supply chain industry for over two decades. We have helped to solve the world’s most complex supply chain problems by implementing best practices and providing comprehensive solutions using SAP, Blue Yonder and our own proprietary software. Set new industry standards and champion customer-centric services and solutions with our dynamic Consulting team based in Pittsburgh, Pennsylvania, USA., Brenda Suheili Hernandez Nazario is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.

Körber is a global technology company for intelligent manufacturing and supply chain solutions. As a reliable innovation partner, Körber turns entrepreneurial thinking into customer success by providing leading technology to fuel what’s next - from end-to-end pharma production and advanced supply chain solutions to high-tech machinery and process equipment. Körber combines deep domain expertise with integrated hardware, software, and digital services, to help customers take the next step.

The Business Area Supply Chain is part of Körber, a global technology company for intelligent manufacturing and supply chains solutions.

Nearest Major Market: Pittsburgh Job Segment: Testing, Logistics, System Administrator, Help Desk, Information Technology, Technology, Operations