Desktop Technician (local to TN)

• User & Ticket Support: Serves as first/second level contact for customer issues, maintains timely updates in the ticketing system, and communicates issue statuses effectively^.
• OS & Software Troubleshooting: Installs, upgrades, supports, and troubleshoots Windows (XP, 7, 8.1, 10), basic Mac OS, MS Office (2010 / 365), Cisco Jabber, and other authorized applications^.
• Hardware & Maintenance: Performs preventative maintenance and remedial repairs on desktops, laptops, printers, and authorized peripheral equipment^.
• Network & AV Support: Uses diagnostic tools for network connectivity and workstation hardware/software issues; collaborates with third-party vendors to remediate complex Audio/Visual (AV) issues^.
• Broad IT Scope: Applies basic working knowledge across Networks, Servers, AV, Smart Devices, and Telecoms^.

• Education: Bachelor’s degree (or equivalent) in Computer Science or a related field^.
• Certifications: CompTIA A+, Microsoft Certified Professional (MCP), or higher^.
• Experience: Minimum of 18 months in IT (ideally 2-3 years in Windows desktop support)^.

< data-path-to-node=”10”>Technical Skills

• Systems & Admin: Windows 7-10, Active Directory, GPO utilization, and Active Directory PC/laptop management^.
• Tools & Software: MS Office 365, Helpdesk ticketing systems, Enterprise anti-virus solutions, and Enterprise encryption solutions^.
• Mobile & Peripherals: Mobile Device Management (MDM) for iOS and Android devices, plus PC hardware/printer troubleshooting^.

< data-path-to-node=”12”>Soft Skills & Additional Requirements

• Strong analytical, troubleshooting, multi-tasking, and problem-solving skills to consistently meet SLAs^.
• Excellent internal customer service and communication abilities^.
• Adaptability in a fast-changing work environment and willingness to work off-hours/weekends for projects or emergency support^. *