Tech Infrastructure Support - Otay Mesa, CA

The IT System Specialist’s primary focus is in the areas of computer operations and repair of revenue-controlled equipment. This Includes IT infrastructure and preventative maintenance of all parking garage equipment, camera system (ACC7), electronic door systems (RS2/Access Control). This role requires minimum supervision and may act as lead when the need arises., * Support duties that ensure smooth delivery of technology services such as monitoring, operating, coordinating and assisting others in the operation of computer hardware and software to achieve desired results.

• Utilize computer software and diagnostic tools to perform a broad range of customer assistance, production job processing, equipment maintenance, repairing and computer operations assignments.
• Reporting to technical engineer on status of all projects and technical issues.
• Exercise judgment and creativity in selecting and applying procedures correctly.
• Perform 24/7 on-call duties; may be required to work evenings, nights, weekends or holidays.
• Additional related duties as assigned.

• Excellent technical knowledge of network and PC hardware, including Microsoft platforms.
• Hands-on hardware troubleshooting experience.
• Extensive equipment support experience with PC’s.
• Working technical knowledge of current network protocols, operating systems, and standards.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation.
• Ability to conduct research into PC issues and products as required.
• Effective interpersonal skills and relationship-building skills.
• Strong written and oral communication skills.
• Ability to present ideas in user-friendly language.
• Understanding of the organization’s goals and objectives.
• Self-motivated and directed.
• Computer Interface / Coding skills.
• Analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to work in a team-oriented, collaborative environment.
• Strong customer-service orientation.

Education:

• College diploma or university degree in the field of computer science and/or two years equivalent work experience.

Physical Demands:

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 50 pounds.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other components.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.