IT Support Assistant

Assisting with various user issues, deploying new laptops to users, monitoring systems and backups as well as troubleshooting issues with our server environment., * Serve as the first point of contact for users seeking technical assistance.

• Determine the best solution based on the issue and details provided by customers.
• Direct unresolved issues to the next level of support personnel.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.

Technical Support, Identify Issues, Laptop PC, Technical Support, Customer Relations, Problem Solving Skills, Computer Skills, Communication Skills, Presentation/Verbal Skills, Writing Skills, * A passion for technology and some hands-on experience with computers is required.

• Excellent oral and written communication skills.
• Strong problem-solving and technical troubleshooting skills are required.
• The ability to work well with both business and technical users is required.
• Experience working at a help desk or computer lab would be ideal.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.

Education and Experience:

High School diploma

Bachelor’s degree is preferred.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.