ServiceNow System Administrator

As a ServiceNow System Administrator you will play a crucial role in performing the following tasks:

• Implement Role-Based Access Controls (RBAC) and Attribute-Based Access Controls (ABAC) to restrict access and define permissions according to the user’s role, attributes, and need to know.

• Incorporate observability best practices, including continuous tuning of alerts to reduce noise, data quality validation prior to ingestion, structured logging conventions, and adherence to security and governance policies.

• Design contextualized, role specific insight dashboards that tailor visualizations to operator, analyst, and leadership mission workflows for improved decision making. These dashboards filter telemetry, alerts, traces, and operational indicators according to mission responsibility, supporting faster triage and targeted decision making.

• Conduct continuous capacity planning using telemetry trends, resource consumption analytics, forecasting models, and platform performance indicators. These insights support cost optimization via rightsizing, archival strategies, dashboard efficiency improvements, and data retention aligned with policy

• Education: Technical Training, Certification(s) or Degree

• Experience: 8+ years of related experience

• TS/SCI w/poly clearance

• US citizenship required, Years of Experience

8 + years of related experience

• may vary based on technical training, certification(s), or degree Certification

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities

• Support: An internal mobility team focused on helping you achieve your career goals

• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

• Community: Award-winning culture of innovation and a military-friendly workplace, The likely salary range for this position is $140,821 - $190,523. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.