Apriso MES Application Support Engineer (O&M Support)
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Role details
Tech stack
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Job description
The Apriso O&M Support role is responsible for ensuring the stable, reliable, and efficient operation of the Apriso Manufacturing Execution System (MES) across production environments.
This role combines technical expertise, manufacturing process understanding, and strong problem-solving skills to sustain system performance, support end users, and drive continuous improvement.
Key responsibilities include monitoring system health, troubleshooting incidents, and resolving application issues in partnership with IT, operations, and engineering teams.
The role provides day-to-day operational support, executes maintenance tasks, and ensures timely escalation for high-priority or complex issues.
In addition, Apriso O&M Support manages configuration changes, validates system updates, and supports deployments, ensuring minimal impact to manufacturing operations.
Requirements
Core technical skills
Dassault Systèmes DELMIA Apriso, MES Support, Application Support
Database
SQL, SQL Server, Database Troubleshooting
Application support
L2/L3 Support, Incident Management, Problem Management
Manufacturing
Manufacturing Execution Systems (MES), Manufacturing Operations, Production Workflows
Technical
Troubleshooting, Root Cause Analysis (RCA), System Monitoring
Maintenance
Application Maintenance, Configuration Management, Patch Management
Deployment
Release Management, Change Management, Deployment Support
Integration
MES Integration, ERP Integration, SAP Integration
ITSM tools
ServiceNow, Jira, Incident Tracking
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