IT Service Engineer (Media Services)

SUNY Broome Community College is seeking qualified applicants for an in-person, full time, 12-month, tenure-track appointment as an IT Service Engineer. Reporting to the Chief Information Officer, this position is responsible for triaging technical issues, managing endpoint configurations, supporting audiovisual systems, and ensuring a seamless balance between user experience, functionality, and security. This position follows a typical Monday through Friday work schedule, with occasional nights and weekends as necessary to support college operations and events., Provide advanced support for Windows, MacOS, and virtual environments. Design, maintain, and troubleshoot AV systems across campus. Collaborate on IT projects, policy development, and cross-functional communication. Ensure timely resolution of technical incidents and maintain compliance standards.

An Associate’s degree in Computer Science, Information Technology, Communication and Media Arts, or a related field, with five (5) years of full-time experience in Information Technology, Broadcasting, or Media Communication is required; OR A Bachelor’s degree in Computer Science, Information Technology, Communication and Media Arts, or a related field, with three (3) years of full-time experience in Information Technology, Broadcasting, or Media Communication. Visa sponsorship is not available for this position. Applicants must be authorized to work in the United States without current or future sponsorship from the employer. This position will require occasional nights and weekend availability. Experience working within information technology and/or computer and network security in an academic environment is preferred. Experience working within AV systems and with programs for querying and building reports (e.g. Sassafras K2) preferred. Additional training, education, and/or certification in the applicable area preferred, i.e. ITSM, ITIL, CoBIT, ISO 27001, etc.

The minimum salary for this position is $67,353. Salary commensurate with experience and qualifications.

Offers of employment will be conditional based upon the results of a satisfactory, required pre-employment Standard Background Check.

Affirmative Action/Equal Opportunity Employer.