IT Service Engineer (Media Services)

SUNY Broome Community College is seeking qualified applicants for an in-person, full-time, 12-month, tenure-track appointment as an IT Service Engineer. Reporting to the Chief Information Officer, this position is responsible for triaging technical issues, managing endpoint configurations, supporting audiovisual systems, and ensuring a seamless balance between user experience, functionality, and security. This position follows a typical Monday through Friday work schedule, with occasional nights and weekends as necessary to support college operations and events., * Provide advanced support for Windows, MacOS, and virtual environments.

• Design, maintain, and troubleshoot AV systems across campus.
• Collaborate on IT projects, policy development, and cross-functional communication.
• Ensure timely resolution of technical incidents and maintain compliance standards.

• An Associate’s degree in Computer Science, Information Technology, Communication and Media Arts, or a related field, with five (5) years of full-time experience in Information Technology, Broadcasting, or Media Communication is required; OR
• A Bachelor’s degree in Computer Science, Information Technology, Communication and Media Arts, or a related field, with three (3) years of full-time experience in Information Technology, Broadcasting, or Media Communication.
• Visa sponsorship is not available for this position. Applicants must be authorized to work in the United States without current or future sponsorship from the employer.
• This position will require occasional nights and weekend availability.
• Experience working within information technology and/or computer and network security in an academic environment is preferred.
• Experience working within AV systems and with programs for querying and building reports (e.g. Sassafras K2) preferred.
• Additional training, education, and/or certification in the applicable area preferred, i.e. ITSM, ITIL, CoBIT, ISO 27001, etc.

The minimum salary for this position is $67,353. Salary commensurate with experience and qualifications.

Offers of employment will be conditional based upon the results of a satisfactory, required pre-employment Standard Background Check.

Affirmative Action/Equal Opportunity Employer.