Lead Salesforce Support Engineer/SFDC BA

Salesforce.com, Technical Support, Software Administration, Technical Support, Software Engineering, Salesforce.com, Leadership, Customer Relationship Management (CRM), Administrative Skills, Scrum Project Management and Software Development, + Intermediate Salesforce knowledge

• Admin certified preferred
• Typically 5+ years of hands-on experience as a Salesforce Administrator or in a closely related CRM leadership role.
• Typically 3+ years of hands-on experience as a Salesforce Administrator or in a closely related CRM leadership role.
• Understanding of user/license management, RBAC (Role-Based Access Control), security management, and SDLC in Agile/Scrum environments.
• Exceptional stakeholder communication, project management, and problem-solving skills.
• Experience implementing Salesforce configuration changes, including (but not limited to): automation, fields, page layouts, record types, custom settings, dashboards, and reports.