Sr Lead Software Support Engineer/Sr. SFDC ADmin (ONLY W2)

o Advanced Salesforce knowledge and skills o Admin certified required o Experience Cloud preferred o Participate in the design, evaluation, and selection of engineering solutions o Establish the current and future use of the practice, metrics, and methodologies to determine current and future solutions. o Architect complex declarative solutions using Salesforce Flows, process builders, and custom objects to eliminate manual tasks o Implement data management strategies, monitor system health, and ensure compliance with data privacy regulations. o Typically 5+ years of hands-on experience as a Salesforce Administrator or in a closely related CRM leadership role. o Deep understanding of user/license management, RBAC (Role-Based Access Control), security management, and SDLC in Agile/Scrum environments. o Exceptional stakeholder communication, project management, and problem-solving skills. # @ Experience implementing Salesforce configuration changes, including (but not limited to): automation, fields, page layouts, record types, custom settings, dashboards, and reports