Customer Experience Solution Architect

Customer Experience, Customer Experience, Enterprise Architecture, Customer Relationship Management (CRM), Information Technology & Information Systems, Documentation, Enterprise Application Integration (EAI), Web Content Management System (WCMS), ERP (Enterprise Resource Planning), Data Management, * 12+ years of IT experience with at least 5+ years as a Solution Architect, Enterprise Architect, or CRM Architect.

• Extensive experience documenting current-state and target-state architectures.
• Strong experience with Microsoft Dynamics CRM / Dynamics 365 ecosystems.
• Deep understanding of enterprise application integration patterns.
• Proven experience assessing and rationalizing complex technology landscapes.
• Experience creating:

Solution Architecture Documents

Application Inventories

Integration Diagrams

Runbooks

Deployment Guides

Governance Models

Support Transition Documentation

• Strong knowledge of:

CRM platforms

Web platforms and CMS solutions

Customer portals

ERP integrations

Customer data management

• Ability to conduct discovery workshops and extract information from technical and business stakeholders.
• Strong understanding of application support models and operational governance.
• Experience working with architecture repositories and architecture management tools.
• Strong communication and presentation skills with the ability to explain complex technology concepts to leadership teams

Good to Have

• Experience presenting recommendations and findings to CIO-level stakeholders.
• Experience in homebuilding, construction, real estate, or customer-centric industries.
• Experience supporting ERP systems such as JDE.
• Experience with customer experience transformation initiatives.
• Knowledge of AI-assisted customer engagement solutions.
• Experience establishing architecture governance functions.
• Experience leading support transition and knowledge transfer engagements.