ENDPOINT COORDINATOR

We are seeking an Endpoint Coordinator to join our team. The ideal candidate will have strong experience in workstation lifecycle coordination, customer liaison support, and endpoint asset management and a proven ability to deliver accurate orders, coordinate deployments, and communicate status to a diverse customer base., * Coordinate ordering, configuration, installation, and removal of computers, printers, copiers, and peripherals across Mayo Clinic campuses.

• Engage directly with customers to assess service requests, preferred device configurations, product inquiries, and returns.
• Gather, document, and validate customer requirements to ensure accurate and complete product orders that meet needs.
• Place electronic equipment orders in Lawson, troubleshoot ordering issues, and collaborate with senior staff and Supply Chain to resolution while providing status updates.
• Deliver customer service through effective communication and time management in a team-based environment.
• Apply project management practices to improve order lifecycle processes and maintain thorough documentation of workflows and requirements.

• Excellent computer troubleshooting and problem-solving skills.
• Knowledge of computer terminology and concepts, including CPU, Internet, networking, client/server, and LAN/WAN.
• Experience using ticket tracking software and related documentation tools for endpoint operations.
• Ability to manage varying workloads, special projects, and high-priority orders.
• Working knowledge of PC and Mac systems, printers, scanners, and multifunction devices, including related hardware and software.
• Ability to build effective relationships with internal and external customers.
• Experience level: See Education section for required experience pathways., * High School or GED and four (4) years of experience in project coordination, order fulfillment, or a customer service role.
• OR Associate’s degree and two (2) years of experience in project coordination, order fulfillment, or a customer service role.
• OR Bachelor’s degree and excellent computer troubleshooting and problem-solving skills.

Certifications & Licensure:

• Required: N/A
• Preferred: N/A

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.