Implementation Manager

VMS connector

Connect your VMS seamlessly

Core Payment Services

Platform overviewCore

Global payments infrastructure

Contractor managementCore

End-to-end contractor lifecycle

Payments APICore

Embed payroll payments anywhere

Payment railsCore

Fastest in-country delivery

Banco walletCore

Instant worker access to pay

Payment Methods. Expanded.Core

Every market. Every wallet.

Platform Capabilities

Split payments

Pay across multiple accounts

Virtual IBAN account

Dedicated receiving accounts

Core Intelligence

How OneData worksCore

Single workforce data model

AI data assistantCore

AI-powered data validation

Platform Capabilities

Integration & mapping

Connect your HCM & ERP stack

Payment connector

Integrate any payment source

JE automation

Automated journal entries

Core Tools

Platform overviewCore

Compliance intelligence engine

Knowledge base copilot AICore

AI compliance assistant

CountrypediaCore

Country-by-country regulations

Paymentspedia

Global payment intelligence

We Own It

Full Liability Ownership

Risk & liability coverage Payment protection Product releases

Enterprise Grade

Built for Fortune 500

Security & compliance Licensed financial institution Payments transparency 180+ countries coverage

AI + Human Experts

Side-by-Side Delivery, Client Onboarding & Project Management

• Lead end-to-end client onboarding, including initial discovery, platform configuration, data migration, testing, and go-live support.
• Develop and manage comprehensive project plans, ensuring milestones and deadlines are met across all phases of the implementation.
• Collaborate with client stakeholders to understand business needs and payroll requirements, tailoring solutions accordingly.
• Maintain consistent, proactive communication with clients throughout the implementation journey.
• Identify risks or blockers early and implement mitigation strategies to ensure successful project delivery.
• Leverage AI-powered workflows and automations to streamline onboarding activities, project tracking, customer communications, documentation, and implementation reporting.

Problem Solving & Cross-Functional Collaboration

• Work closely with internal teams-Product, Account Management, Support, and Engineering-to resolve issues and deliver optimal client outcomes.
• Implement solutions to recurring challenges and contribute to process improvements that enhance client satisfaction and operational efficiency.
• Identify opportunities to use AI tools and automations to improve collaboration, issue resolution, and communication across implementation teams.

Process Optimization & Feedback Loops

• Collect client feedback and analyze implementation trends to inform continuous improvement initiatives.
• Partner with Product and Implementation Leadership to suggest enhancements based on client pain points, product limitations, or process bottlenecks.
• Proactively identify gaps in onboarding workflows and propose innovative tools or approaches to improve client outcomes.
• Design and implement AI-driven workflows or no/low-code automations that reduce repetitive manual work and improve the scalability and efficiency of implementation processes.

Compliance & Documentation

• Ensure all implementations adhere to regional and international payroll compliance requirements.
• Maintain detailed documentation for each project, including requirements, configurations, workflows, and outcomes.
• Leverage AI tools to improve documentation, knowledge management, reporting, and information accessibility while ensuring accuracy and appropriate human oversight.
• Facilitate a structured handover to Account Management and Customer Success teams post-implementation., * Terms
• FX policy
• Wallet and Payment Processors
• Accessibility
• Cookies Policy
• Papaya Standards
• Code of Conduct
• Hey AI, learn about us
• Wallet Terms & Conditions

All rights reserved to papaya global 2026

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Payments Solutions

• Payments
• Workforce Wallet
• Payments Protection
• Licenses
• Workforce Payments APIs

Workforce Solutions

• Workforce Management
• Connectors
• Employee Portal
• JE Reconciliation
• Workforce Analytics
• GDPR
• Data Security

Employment Models

• International Payroll Solution
• Employer of Record
• Contractors
• Agents of Record

Employment Services

• Global Equity
• Global Benefits
• Global Immigration

Resources

• AI for Global Compliance
• Library
• Blog
• Glossary
• Academy
• Countrypedia
• Paymentspedia
• Competitor Comparison
• FAQs
• What is Global Payroll
• What is a Global PEO
• What is an Employer of Record
• International Payroll Processing Guide

Company

• About Us
• Careers
• Our Customer Promise
• Media & Press
• Team
• Support
• WhatsApp +1 (888) 316-4994
• Contact Support
• Contact Us
• Promotions T&Cs
• Online Affiliate
• Partnerships * * * *

Papaya Global meets the highest international security and privacy standards, including SOC 1, SOC 2, ISO 27001, ISO 27701, and GDPR.

Papaya Global’s payment services are offered through Azimo, Papaya’s licensed payments arm. Azimo is a payment services provider regulated in five Tier-1 jurisdictions.

These licenses allow Papaya, together with its partners, to provide workforce payments worldwide. For further information on Azimo’s licences worldwide, check our licensing page.

• Privacy
• Terms
• FX policy
• Wallet and Payment Processors
• Accessibility
• Cookies Policy
• Papaya Standards
• Code of Conduct
• Hey AI, learn about us
• Wallet Terms & Conditions

We are seeking a highly motivated Implementation Manager to join our Client Services team. In this role, you”ll act as the primary point of contact for new clients, guiding them through every phase of the implementation process-from initial discovery to go-live. Success in this role requires exceptional project management skills, a detail-oriented mindset, and a passion for helping clients unlock the full value of our platform.

The ideal candidate also has an AI-builder mindset and is able to leverage AI-powered workflows and automations to improve implementation efficiency, customer experience, and operational processes., * Bachelor’s degree or equivalent professional experience.

• 3-5+ years in a customer-facing role, preferably in SaaS or payroll/HR tech environments.
• 3-5+ years of experience with payroll implementation or processing in the Americas.
• Solid understanding of service models such as PEO, EOR, ASO, AOR, and contingent workforce solutions.
• Proven ability to manage multiple client projects simultaneously from discovery to go-live.
• Strong analytical and problem-solving skills, with a proactive approach to issue resolution.
• Excellent time management skills with the ability to juggle multiple priorities in a fast-paced environment.
• Customer-centric mindset with outstanding relationship-building capabilities.
• Experience in Change Management and continuous improvement practices.
• Hands-on experience building AI-powered workflows, automations, or custom AI solutions that improve implementation processes, customer onboarding, project management, reporting, or operational efficiency.
• Experience creating AI-driven workflows, agents, or no/low-code automations that are integrated into day-to-day work processes and improve team productivity.
• Ability to identify opportunities for AI adoption and implement practical solutions that improve implementation scalability, customer experience, and operational efficiency.

Technical & Project Management Expertise

• Proficiency with payroll software platforms and HRIS/ERP systems.
• Strong understanding of data migration, system integration, and platform configuration.
• Ability to troubleshoot technical issues and collaborate with cross-functional teams for resolution.
• Experience managing multiple, concurrent implementation projects with excellent project planning skills.
• Familiarity with project management tools such as JIRA, Asana, Monday.com, or Microsoft Project.

Communication & Interpersonal Skills

• Exceptional verbal and written communication skills.
• Comfortable engaging with stakeholders at all levels, from payroll administrators to senior leadership.
• Strong client-facing presence and the ability to manage expectations with empathy and confidence.

• Join a rapidly growing, mission-driven company at the forefront of global payroll innovation.
• Work with a dynamic team passionate about redefining how businesses manage global talent.
• Enjoy a flexible work environment, competitive compensation, and a culture that values growth, collaboration, and impact.

Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.