CRM Architect- Dynamics 365 Field Service

As a CRM Architect, you will play a key role in leading the design and implementation of Microsoft Dynamics 365 solutions, with a focus on scalable, secure, and user-centered architecture. You’ll collaborate with consultants, developers, and client stakeholders to solve real business problems and deliver impactful results. Beyond technical execution, this role is about enabling client success, simplifying complexity, and helping teams work smarter.

• Lead the design and architecture of Dynamics 365 solutions-Field Service experience preferred.
• Collaborate with clients to understand business needs and translate them into effective technical solutions.
• Deliver CRM platforms that are reliable, intuitive, and built for long-term value.
• Architect maintainable, scalable solutions that go beyond the current implementation.
• Uphold security, data governance, and best practices in every project.
• Coach and guide other team members to help elevate technical delivery.
• Work collaboratively across teams, combining diverse skills and perspectives to drive better outcomes.
• Translate technical data concepts into clear insights for non-technical stakeholders.
• Communicate complex CRM concepts in a way that’s clear and actionable for teams and clients alike.

Customer Relationship Management (CRM), On Site Support, Customer Relationship Management (CRM), Microsoft Dynamics, Problem Solving Skills, On Site Support, Needs Assessment, Best Practices, Coaching, Technical Delivery, * 7+ years of experience with Microsoft Dynamics CRM, including architecture, configuration, customization, and integration

• Deep understanding of Dynamics 365 modules-Field Service experience highly preferred
• Proven ability to lead architecture and implementation for enterprise CRM projects.
• Deep understanding of integrations, data modeling, and CRM best practices.
• Excellent communication and consulting skills-able to engage both technical and non-technical stakeholders.
• Familiarity with the Power Platform (Power Automate, Power Apps), Azure services, and related tools.
• A collaborative, problem-solving mindset with a drive to learn and grow.