ERP Manager

• Oversee daily ERP system support by identifying issues, guiding resolution efforts, and ensuring business users receive timely assistance across core application functions.
• Partner with teams involved in finance, supply chain, purchasing, warehousing, and reporting to improve system usage and align processes with operational needs.
• Investigate problems related to configuration, transactional data, user permissions, and application behavior, then drive corrective actions through completion.
• Coordinate work with outside vendors, managed service providers, implementation specialists, and software partners to support system stability and enhancement efforts.
• Lead or contribute to ERP implementation phases, upgrades, post-launch stabilization activities, and related business application improvements as needed.
• Document system issues, support procedures, and business requirements clearly so both technical stakeholders and non-technical users can work effectively.
• Help manage change across business applications by prioritizing requests, balancing competing needs, and supporting smooth adoption of updated processes or tools.

• Support reporting and data visibility initiatives by collaborating with teams that rely on dashboards, extracts, and operational insights for decision-making. Requirements - At least 5 years of experience supporting ERP platforms, business systems, IT operations, systems analysis, or a closely related function.
• Hands-on involvement with an ERP rollout, migration, upgrade, production launch, or stabilization effort after deployment.
• Solid understanding of business workflows such as order processing, procurement, inventory control, accounts payable, accounts receivable, warehouse activity, and operational reporting.
• Proven ability to diagnose and resolve issues involving process flow, system setup, data accuracy, access controls, and end-user experience.
• Experience working with third-party consultants, service providers, software vendors, or implementation partners in a business systems environment.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly and support users with professionalism and patience.
• Bachelor’s degree in Information Systems, Information Technology, Business, Computer Science, Supply Chain, or a related discipline, or equivalent practical experience.
• Experience with platforms such as Epicor, Oracle NetSuite, Acumatica, Microsoft Dynamics, or similar ERP applications is preferred. Technology Doesn’t Change the World, People Do., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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