Supervising Program Technician III

Under the general supervision of the Supervisor I, the Supervising Program Technician (SPT) III plans, organizes, directs and evaluates the work of Program Technician staff who perform complex work in the Federal Bureau of Investigation Response Unit of the Applicant Services Program. The SPT III trains new personnel, prepares monthly utilization reports, monitors attendance, prepares probation and performance reports, and compiles monthly statistics. The SPT III must have extensive knowledge of applicant reporting criteria, the criminal justice process, legal and procedural restrictions on criminal history dissemination, and internal procedures for processing applicant fingerprint submissions. The incumbent must be knowledgeable in all personnel practices and maintain a work environment which is free of discrimination and harassment., This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies.

This position is eligible for telework, and will be required to report to the office as needed/required. The successful candidate must reside in California upon appointment.

After completion of probationary period a hybrid telework schedule may be considered (subject to change)., In a 1-2 page written narrative (i.e., essay format, no lists or bullets), please address the following questions. Address each question individually and clearly label (e.g., “Question 1”, “Question 2”, “Question 3”) which question you are responding to in your submission. Your submission must be single spaced, with 1” margins, using size 12 Times New Roman Font.

1. Based on the information included in this job bulletin and the Duty Statement, explain why you are qualified for this position. In your response, please clearly link any experience, education, training, knowledge, or skill development you possess to the specific duties and responsibilities of this position.
2. Describe a specific time when you identified a challenge at work (e.g., a workflow deficiency, a project issue, etc.) and recommended a solution to address it. What recommendation(s) did you make? How did your involvement impact the overall outcome of the situation?

In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to manage sensitive and confidential information with discretion, integrity, and sound judgment.
• Working knowledge of the principles of supervision and possess the skills to apply these principles on the job.
• Dependability, flexibility, and excellent attendance.
• Proficient knowledge and use of Microsoft Office products (Outlook, Word, Excel).
• Ability to plan, organize, and adapt to changing assignments and priorities, and to work effectively under pressure to meet deadlines and performance expectations.
• Consistent attention to detail to ensure accurate data review and reporting.
• Ability to review and process data, interpret findings, and provide recommendations. Excellent professional verbal and written communication skills.
• Ability to maintain cohesive relationships with internal and external customers.
• Ability to sit at the workstation for extended periods of time.
• Familiarity with relevant regulations, codes, and standards related to criminal history.
• Knowledge of the criminal justice system.