IT Technical Aid

Skills Required The IT Technical Aid will possess knowledge and experience in customer service; decision making; organizational awareness; problem solving; oral communication, speaking and writing; troubleshooting hardware and software issues.

Additional Skills Required 1. Knowledge of user account administration. 2. Ability to log, route, update and close tickets. 3. Proficiency in first-level support triage. 4. Experience in telephone and email customer support. 5. Know how to protect private data accurately. 6. Ability to request SFTP accounts and move and verify files. 7. Experience managing recurring, deadline-driven work. 8. Proficiency in documentation and reporting. 9. Ability to work well with developers, managers and other IT teams.

Experience Required Two (2) years of highly specialized clerical experience involved in an information systems environment including the use or installation of desktop software and/or operating high-speed commercial printers.

Additional Experience Required 1+ years within the last five (5) years of experience in two (2) or more of the following areas: 1. User account administration 2. IT service desk or application support 3. Secure file transfer (SFTP)

Education Required A high school diploma or equivalent.