Information Technology Aide 972

• Provide basic IT support and routine systems assistance.
• Identify, track, document, research, and resolve IT issues and support tickets.
• Escalate high-priority issues when needed.
• Perform routine system testing and production tasks.
• Validate user manuals, procedures, and training materials.
• Operate office and high-speed commercial printers.
• Install, configure, maintain, and troubleshoot computers, printers, cabling, and other hardware.
• Lift office supplies and equipment weighing up to 20 lbs.

Information Technology & Information Systems, Information Technology & Information Systems, Technical Support, Problem Solving Skills, System Test, Testing, Printers, Identify Issues, Computer Maintenance, Office Equipment, * Knowledge of customer service, problem-solving, and decision-making.

• Strong organizational, communication, and troubleshooting skills.
• Experience troubleshooting hardware and software issues.
• 2 years of clerical experience in an IT environment, including desktop software or high-speed commercial printer operations.
• High school diploma or equivalent.
• Knowledge of user account administration.
• Ability to log, route, update, and close support tickets.
• Experience with first-level IT support and troubleshooting.
• Telephone and email customer support experience.
• Ability to handle confidential information securely.
• Experience requesting SFTP accounts and transferring/verifying files.
• Ability to manage recurring, deadline-driven tasks.
• Strong documentation and reporting skills.
• Ability to collaborate with developers, managers, and IT teams.

Global Service Resources is a national recruiter for IT professionals and Healthcare professionals throughout the continental United States. We specialize in government and private short term, per diem, and long-term contracts. We are located in Burbank, CA and take great pride in offering the best paying contract positions on the market! We make a great team! Let us get you to work!