Implementation Specialist

• Manage customer implementations from initial onboarding through to successful launch
• Work with customers to understand their business needs, requirements, and workflows
• Help customers configure and navigate software platforms to suit their needs
• Support customers through software migrations and platform transitions
• Deliver customer training, guidance, and ongoing adoption support
• Lead customer meetings, provide updates, and keep implementation plans on track
• Troubleshoot issues and work with internal teams to find effective solutions
• Build strong customer relationships and provide a smooth onboarding experience
• Maintain accurate customer records, implementation plans, and documentation
• Identify opportunities to improve processes and enhance the customer experience

Technologies:

• CRM
• Support, We are recruiting Implementation Specialists on behalf of our client, a leading provider of workplace technology and visitor management software based in Northampton. The role is hybrid, pays £17.43-£18.46 per hour depending on shift, and is temporary with the potential to become permanent, with a November start. Available Monday-Friday shifts are 5:00pm-1:00am or 1:00am-9:00am. Youll join a growing, collaborative team that values customer service, accountability, continuous improvement, and professional development. This opportunity offers scope to develop your technical knowledge, build customer relationships, and contribute to successful software implementations.

• Previous experience in SaaS, software implementation, customer onboarding, or a similar technology-focused role
• Excellent written and verbal communication skills
• Strong organisational skills and attention to detail
• Confidence communicating with customers and leading meetings or training sessions
• Good problem-solving skills and the ability to manage multiple priorities
• Comfortable using technology and quick to learn new systems and software
• A proactive, customer-focused approach, with the ability to work independently and as part of a team
• Desirable: Experience managing software migrations or platform transitions
• Desirable: Familiarity with CRM or customer support systems
• Desirable: Experience working with customers across different industries
• Desirable: Knowledge of compliance-driven or operational software environments