Microsoft Lifecycle Specialist

• Set up new customer tenants, partner associations and delegated admin (GDAP) records
• Provision Microsoft licences and subscriptions, and process additions, reductions, cancellations and renewals
• Maintain renewal schedules and flag risks to the commercial team
• Manage Partner Centre data, including CPOR and PAL associations
• Track Microsoft incentives, rebates and funding, and identify missed opportunities
• Investigate licensing and billing discrepancies
• Produce licensing, usage and consumption reports across Microsoft 365, Copilot and Azure, including optimisation and upsell insights
• Improve and automate lifecycle processes, controls and audit records
• Maintain accurate records and provide insights to Microsoft Customer Success Managers and Account Managers

Technologies:

• Azure
• Copilot
• Excel
• HubSpot
• Microsoft 365
• Power BI
• Office 365
• Cloud
• DevOps

• Experience in Microsoft CSP operations and M365 licensing
• Hands-on experience with Microsoft Partner Centre
• A background managing subscriptions, renewals or commercial operations
• Advanced Excel skills and strong reporting skills
• Attention to detail and a process-driven mindset
• Nice to have: experience with GDAP, CPOR, PAL, Microsoft incentives, Azure, M365 and Copilot commercial models, Power BI or HubSpot, or experience at an MSP or Microsoft partner

We are the UKs largest managed service provider and are seeking a Microsoft Licensing & Lifecycle Specialist to take ownership of our Microsoft customer estate. This mainly internal-facing role covers the operational lifecycle from accepted order through onboarding, provisioning, licence changes, renewal and offboarding; it does not own sales or customer relationships. The salary is £40,000 plus travel expenses for travel beyond your base office. The role is hybrid, with three days a week in the office, and can be based in London, Solihull, Wakefield, Sevenoaks or Manchester. Benefits include 25 days holiday, increasing by one day a year to 28, private medical cover, virtual GP, eye care, an employee assistance programme and access to our in-house learning academy for ongoing development. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.