Application Support Technical Lead

• Design, integrate, administer and support enterprise, cloud, SaaS, hybrid and server-based applications
• Manage application databases to ensure data integrity, resilience and high availability, including conducting regular disaster recovery tests for critical systems and reporting results to the audit committee
• Lead business analysis and requirements gathering ahead of tenders or product purchases
• Lead the onboarding of new applications, from hosting architecture through to live production, support standards and staff training
• Oversee major incidents from a technical standpoint, coordinate resolver groups and provide hands-on support when needed
• Lead root cause analysis and continual service improvement
• Monitor cyber security threats and implement technologies to strengthen our security posture
• Develop best-practice policies, standards, procedures and guidelines
• Lead project and change activity as part of wider IT and organisation-wide project teams
• Coach and mentor team members to build overall capability
• Deputise for the Application Support Manager when required and manage tasks on their behalf

Technologies:

• Azure
• Cloud
• Support
• ITIL
• Linux
• MariaDB
• MySQL
• SQL
• Security
• Unix
• Windows

• Extensive technical background across physical, virtualised, SaaS and hybrid application delivery, including Windows, UNIX/Linux and Azure
• Hands-on database management experience, ideally across SQL Server, MySQL and MariaDB
• Strong working knowledge of ITIL processes, including incident, problem and change management
• Experience delivering application support in a similarly sized, complex and diverse organisation
• Experience working with multiple support and resolver groups, and third-party vendors
• Working knowledge of cyber security processes and practices, and experience working with Information Security and governance teams
• Ability to act as a trusted advisor and communicate complex technical concepts clearly to non-technical stakeholders
• Ability to manage multiple priorities in a demanding environment

We are a large public sector organisation seeking a permanent Application Support Lead to act as a senior subject matter expert and technical leader in our Application Support team. The role oversees a diverse estate of around 80 applications and 60 services across Windows, Linux/UNIX, Azure and SaaS platforms, ranging from building management systems to core teaching and learning services. You will take end-to-end ownership of these systems, set technical standards and deliver operational support, combining technical analysis, business analysis and project management. We offer a salary of £48,337 to £57,666 depending on experience, 42 days annual leave including public holidays, an excellent public sector pension scheme, flexible and hybrid working, discounted local travel and retailer discounts, a fair, inclusive and supportive working environment, and career progression and development opportunities.