Infrastructure Engineer

• Provide third-line (Level 3) technical support and resolve problems across infrastructure platforms.
• Support and enhance our hybrid Microsoft estate, including Microsoft 365, Azure, Entra ID and Exchange Hybrid.
• Administer and maintain on-premises Active Directory, Azure AD Connect, DNS, DHCP and Group Policy.
• Support our Windows Server infrastructure and Linux server estates.
• Manage and support virtualisation platforms, including VMware and Hyper-V.
• Support end-user and server patching through SCCM (Microsoft Configuration Manager) and Intune.
• Monitor infrastructure and applications using SCOM, responding to alerts and performance issues.
• Support Citrix virtual application and desktop environments.
• Support enterprise SAN storage platforms, such as IBM FlashSystem or equivalent.
• Support backup and recovery platforms, including restore testing and disaster recovery processes.
• Develop, maintain and run PowerShell scripts and automation, including runbooks and runbook workers.
• Produce and maintain technical documentation, runbooks and standards for a local government environment.
• Work with vendors, project managers and service teams to deliver infrastructure changes and improvements.

Technologies:

• Active Directory
• Azure
• Citrix
• Cloud
• Hyper-V
• IBM
• Support
• Linux
• Microsoft 365
• PowerShell
• Security
• VMware
• Windows
• Office 365
• DevOps, We are Southampton City Council, recruiting an experienced Infrastructure Engineer to provide third-line expertise across our complex, enterprise-scale hybrid Microsoft and data-centre environment. This hands-on role supports systems underpinning vital council operations and frontline public services, with a focus on complex incident resolution, infrastructure improvements, automation and lifecycle management. Interviews will take place face to face at the Civic Centre in Southampton. We offer a stable, collaborative public-sector environment, meaningful technical challenges, long-term platform ownership and a strong focus on security, resilience and service improvement. Flexible and hybrid working arrangements are available, subject to service requirements. We support learning and development through coaching and mentoring. Benefits include a stated 15.2% employer contribution, death-in-service cover of three times salary, optional salary-sacrifice shared-cost AVC, 25-31 days of holiday based on role and service, family-friendly policies, health and wellbeing support, staff networks, retail discounts, discounted local sports and fitness memberships, sustainable travel benefits and two paid volunteering days.

• Proven third-line infrastructure experience in an enterprise environment.
• Strong experience with Microsoft 365, Exchange Online and Exchange Hybrid.
• Hands-on experience with Azure, Entra ID and hybrid identity integration using Azure AD Connect.
• Deep understanding of on-premises Active Directory and Windows Server infrastructure.
• Experience supporting Windows Server 2019-2025 and Linux servers.
• Experience administering SCCM (ConfigMgr), Intune and SCOM.
• Strong PowerShell scripting skills, including automation and runbook development.
• Experience with VMware and/or Hyper-V virtualisation.
• Experience supporting SAN storage and enterprise backup platforms.
• Ability to troubleshoot complex, multisystem issues across cloud and on-premises platforms.
• Applicants should clearly demonstrate recent hands-on experience with the listed technologies and give examples of complex technical issues they have resolved.
• This role is not suitable for candidates whose experience is limited to first- or second-line support, or to standalone Microsoft 365 environments without on-premises or hybrid infrastructure exposure.