1st Line IT Support / Service / Helpdesk Assistant

IT Service Desk / 1st Line Support Analyst to join the team on a temporary basis, with the potential to becoming a permanent

You will be the first point of contact for a range of IT-related queries, providing friendly and effective technical support to users across the organisation. This is a great opportunity for someone with previous 1st line or service desk experience who is looking to build on their technical skills within an established IT environment.

Previous experience in a 1st Line Support, Service Desk or IT Support

You will ideally have experience supporting users with:

• Windows operating systems
• Microsoft Office 365
• General hardware and software issues
• Password and account-related queries
• Basic troubleshooting and incident resolution
• Logging and managing support tickets

We’re open to candidates with varying levels of experience, so if you have a solid grounding in 1st line IT support and a good customer-service approach, we’d be keen to hear from you.

We’re also open to graduates with a relevant IT degree or qualifications looking to start their career in IT support.

You must be available immediately or on short notice to take on a temporary to permanent role

Be able to commute near to the Uxbridge area easily and ideally be a car driver as public transport is limited to the location

An established and progressive organisation with a strong reputation as an employer of choice.