Desktop Support Analyst

We are seeking a White Glove Desktop Support Technician to provide high-touch, concierge-level technical support to executives, VIP users, and high-profile stakeholders. This role requires a polished professional with exceptional customer service skills, strong technical troubleshooting abilities, and the ability to communicate complex technical concepts to non-technical users. The ideal candidate will have expertise supporting Windows and macOS environments, account administration, device imaging, and executive-facing support., * Deliver white glove desktop support to executives, VIP users, and business leaders in both onsite and remote environments.

• Provide rapid response and resolution for hardware, software, mobile device, and connectivity issues.
• Build trusted relationships with end users through exceptional customer service and proactive communication.
• Troubleshoot and resolve Windows and macOS operating system issues, application problems, and device-related incidents.
• Deploy, image, restore, and configure Windows and Mac workstations using enterprise imaging tools and procedures.
• Manage user accounts, security groups, organizational units (OUs), and permissions within Active Directory.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
• Coordinate executive device refreshes, system upgrades, migrations, and new hire onboarding activities.
• Maintain accurate documentation of incidents, service requests, and technical solutions.
• Provide personalized technical guidance and training to end users as needed.
• Escalate complex issues while maintaining ownership through resolution.
• Ensure timely resolution of support requests while meeting established service levels and customer expectations.

Leadership Management Communication Microsoft 365 User Accounts System Imaging Desktop Support Microsoft Teams Customer Service Active Directory Operating Systems Microsoft Outlook Technical Support Business Valuation Root Cause Analysis Employee Onboarding Endpoint Management Lifecycle Management Full Stack Development Azure Active Directory Business Transformation Conference Room Technology Executive Information Systems Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software)

At least 3 years, * 3+ years of Desktop Support, Executive Support, VIP Support, or White Glove IT Support experience.

• Experience supporting both Windows and macOS environments.
• Hands-on experience with system imaging, restoration, deployment, and configuration of Windows and Mac devices.
• Strong knowledge of Microsoft Active Directory including user account administration, group management, and Organizational Units (OUs).
• Experience supporting Microsoft 365 applications and collaboration tools.
• Excellent troubleshooting and root cause analysis skills.
• Strong interpersonal and communication skills with the ability to explain technical concepts to non-technical users.
• Proven ability to support executives, senior leadership, and high-profile stakeholders in a professional manner.
• Experience working in fast-paced environments where responsiveness and customer satisfaction are critical., * Experience supporting C-Level executives or executive leadership teams.
• Knowledge of Azure AD (Entra ID), Intune, and modern endpoint management solutions.
• Familiarity with conference room technology, Teams Rooms, and executive event support.
• Experience with device lifecycle management and asset tracking.
• CompTIA A+, Microsoft, or Apple certifications are preferred., * White Glove / VIP Support
• Executive Desktop Support
• Windows & macOS Support
• Device Imaging & Restoration
• Active Directory Administration
• Microsoft 365 Support
• Customer Service & Communication
• Hardware & Software Troubleshooting
• Executive Technology Support
• Endpoint Deployment & Configuration, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.