IT Support Specialist, Collaboration & Events

The IT Support Specialist, Collaboration & Events, delivers technical support for conference room technology and unified collaboration services, ensuring smooth meetings and events for the Ohio Technology Consortium (OH-TECH) and Ohio Department of Higher Education (ODHE). This position also encompasses responsibilities in desktop support and endpoint management and requires both in-state and out-of-state travel for events with occasional weekend and evening work.

Responsibilities of this position include:

• Serve as the primary point of contact for all conference room technology needs

• Configure, maintain, update, and troubleshoot A/V systems at two sites within Columbus, Ohio

• Provide on-site support for and during special events and meetings

• Work with event staff to meet their needs and find stable solutions

• Develop and maintain documentation and provide training sessions for users

• Deliver comprehensive technical support to end users with support of Windows, Macintosh, and mobile computing platforms

• Diagnose and resolve hardware and software issues for computer users

OH-TECH, the technology and information division of ODHE, functions as an umbrella organization for Ohio’s statewide technology infrastructure organizations: OARnet, the Ohio Supercomputer Center (OSC) and OhioLINK (Ohio Library and Information Network). OH-TECH provides high-tech solutions for Ohio’s higher education institutions to catalyze innovation in the modern knowledge economy. OH-TECH is a welcoming and supportive work environment.

Because The Ohio State University serves as OH-TECH’s fiscal and legal agent, OH-TECH staff enjoy the same benefits as other Ohio State employees, including participation in the Ohio Public Employees Retirement System (OPERS), the Ohio State Health Plan, employee wellness and work-life balance programs, educational benefits, discount programs, and more.

• Bachelor’s degree or an equivalent combination of education and experience.

• Two years of experience or knowledge supporting desktop computers running Windows, Mac OS, or both in a network environment.

• Experience with audio/visual equipment used in meeting and event spaces.

• Demonstrated ability to take initiative and work independently or as part of a team.

• Professional experience providing customer service.

Desired Education/Experience:

• Certifications or vocational training in IT and/or equivalent A/V technologies.

• Experience using ITSM platform(s).

• Demonstrated ability to train staff and users.

• Experience with Biamp and Shure microphone configuration support.

• Familiarity with endpoint management tools. (Ivanti EPM, Neurons, and JAMF)