Helpdesk Coordinator

Teleios Recruitment is recruiting for a client within the Fire & Security sector who are looking for a Helpdesk Coordinator to join their team.

This is a busy Helpdesk position responsible for coordinating reactive service calls, emergency call-outs and planned maintenance across a portfolio of Fire & Security customers.

You will act as a key point of contact between customers, engineers, subcontractors and internal teams, making sure jobs are scheduled and followed through effectively., As a Helpdesk Coordinator, your responsibilities will include:

• Receiving and logging incoming service requests and fault reports
• Prioritising emergency and routine call-outs in line with SLAs
• Scheduling engineers and subcontractors for reactive and planned works
• Coordinating planned preventative maintenance visits
• Arranging servicing for Fire & Security systems including fire alarms, CCTV, intruder alarms, access control and emergency lighting
• Monitoring engineer attendance and job completion
• Keeping customers updated on attendance dates and progress
• Reviewing service reports and making sure all required documentation is received
• Maintaining accurate records using company systems, including Simpro
• Working closely with engineers, subcontractors, customers and internal departments

We are looking for someone with previous Helpdesk, scheduling or service coordination experience.

You will need to have excellent communication and customer service skills, along with strong organisational and time management abilities.

You should be confident managing multiple jobs and priorities and be comfortable working in a busy Helpdesk environment.

Good Microsoft Office skills are required.

Previous Fire & Security industry experience would be desirable, although experience within a similar service coordination or scheduling environment will also be considered.

If you have Helpdesk or service coordination experience and are looking for your next opportunity within the Fire & Security sector, we’d love to hear from you.

• Permanent
• Swadlincote, Derbyshire
• £20.75 / hour

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