Operations Coordinator - Helpdesk

Are you an organised coordinator, scheduler or service administrator who enjoys keeping engineers and maintenance work running smoothly?, H9 Talent Solutions is recruiting an Operations Coordinator for an established facilities management business in Nantwich. Supporting its maintenance and fire and security services, you’ll coordinate engineers, manage incoming requests and keep customers updated throughout each job.

This would suit someone with experience in facilities management, engineering, maintenance or a similar service environment.

The role

• Schedule planned maintenance and reactive repairs, allocating work by urgency, engineer availability and location.

• Handle incoming calls and service requests, accurately logging and prioritising jobs.

• Monitor engineer diaries and rearrange schedules when urgent work comes in.

• Track jobs through to completion, escalating delays and keeping customers informed.

• Coordinate parts orders, suppliers and subcontractors to help work progress.

• Maintain accurate job records, compliance documents and operational reports.

• At least two years’ experience in coordination, scheduling or service support.

• Experience within facilities management, engineering, maintenance or a similar environment.

• Confidence using CAFM or job management systems, ideally CASH or Maximo.

• Strong communication skills and a calm, practical approach to changing priorities.

• Good attention to detail and confidence using Microsoft Office.

• Experience coordinating mobile engineers or field teams would be advantageous