Technical Service Specialist

Pre-sales Support:

• Collaborate with the sales team by providing technical assistance and guidance in selecting the right solutions for customer needs.
• Conduct basic technical training for customers and partners on CAREL solutions.
• Assist in configuring systems and solutions for HVAC and refrigeration applications.

Post-sales Support:

• Diagnose and resolve technical issues related to electronic devices, PLCs, IoT systems, and monitoring platforms.
• Provide both remote and on-site technical assistance to customers to ensure the proper functioning of installed solutions.
• Manage and document technical incidents and propose solutions to improve customer experience.
• Interact with CAREL Group’s central service department for second-level case management.
• Manage and follow up on open cases using the Salesforce platform.

Training and Documentation:

• Create and update technical materials and support guides for customers and internal teams.
• Train customers in the use and maintenance of CAREL solutions.

• Technical education: Higher Technical Degree (Ciclo Formativo de Grado Superior - CFGS) or bachelor’s degree in industrial Automation and Robotics, Electronic Maintenance, Electrotechnical and Automated Systems, Thermal and Fluid Installation Maintenance, Industrial Mechatronics, or a related field.
• Previous experience in technical support or customer assistance in the HVAC or Refrigeration sector.
• Knowledge of electronic devices, PLCs, IoT systems, and monitoring platforms.
• Ability to diagnose and solve technical issues in a structured and efficient manner.
• Familiarity with AI-enabled support platforms, including creating effective prompts for conversational or technical-assistance tools.
• Excellent communication skills and customer relations.
• Ability to work both independently and in a team.
• Availability for occasional travel within Spain and Portugal.
• Native Spanish; good English level., * Experience in a leading HVAC and Refrigeration company with global presence and opportunities for international exposure.

Company Description MAKE THE DIFFERENCE! THINK CUSTOMER FIRST! EXPERIMENT! CARE! BE OPEN! Do you want to make a difference? Our goal is to always put customers and people first! Our challenge is to experiment and innovate, being open to change and diversity. These are the pillars of the Carel Culture Code, the basis of our corporate culture and our platform for growth. If you can relate to these values or want to make them your own, join us and find out just how much we can achieve together! We are world leaders in control solutions for air conditioning, refrigeration and heating, as well as systems for humidification and adiabatic cooling. Our products guarantee high performance, are energy efficient and environmentally sustainable.