Cyber IT Specialist, 2nd Shift

Encompasses technical, engineering, data analytics, cyber security, management, operational, logistical, and administrative support for Bureau of Diplomatic Security, Cyber and Technology Security Directorate in three key offices/functional areas: Cyber Monitoring and Operations, Cyber Threat and Investigations, and Technology Innovation and Engineering State., * Be responsible for monitoring enterprise operations, managing incidents, coordinating outage response, and ensuring continuity across mission-critical IT systems., * Ensure effective shift turnover and continuity through detailed pass-down communications.

• Complete Task List Reports documenting shift activities, incidents, and operational events.
• Monitor personnel activity, alerts, and DSCTS-Operations mailboxes.
• Monitor Splunk dashboards, SolarWinds, and other enterprise tools; notify Shift Lead of identified issues.
• Maintain monitoring tool performance, availability, and security.
• Create, update, audit, and close ServiceNow incidents, service requests, and service tasks.
• Perform initial triage, troubleshooting, and resolution of incidents and service requests.
• Document troubleshooting actions, resolutions, and restoration details in ServiceNow.
• Validate issue resolution with end users and ensure proper ticket closure.
• Escalate complex or unresolved issues to System Administration, NSS, vendors, or other support teams.
• Initiate and coordinate Major Incident Response Plan (MIRP) activities, including bridge calls, stakeholder notifications, and incident tracking.
• Collaborate with cross-functional teams to resolve outages and minimize operational disruption.
• Utilize escalation paths, call lists, and contact rosters for rapid response.
• Investigate outages, incidents, and service requests using enterprise tools, vendor resources, and open-source research.
• Conduct trend analysis and support proactive problem management.
• Participate in root cause analysis and process improvement initiatives.
• Create and maintain knowledge articles to support operational excellence and knowledge transfer.
• Support disaster recovery and business continuity efforts during major system failures.
• Perform quality assurance reviews on tickets, reports, and deliverables.
• Support asset management activities, including receiving, inventorying, and tracking hardware at BIMC (SA-26).
• Coordinate hardware shipments (RAM, PSUs, HDDs, etc.) to CONUS and OCONUS locations, ensuring accurate documentation and accountability.

Join Peraton and help support critical cyber and IT operations in a fast-paced, mission-focused environment.

• Bachelor’s degree and 2 years of relevant experience; an additional 4 years of experience may be substituted in lieu of the bachelor’s degree.
• Demonstrated minimum of 1+ year of experience in IT operations, network operations, or a cybersecurity support role.
• Must possess and maintain, or obtain prior to start date, one of the following certifications:
• CASP+ CE
• CCNA Security
• CISSP (or Associate of CISSP)
• CND
• CSSLP
• CySA+
• GICSP
• GSEC
• Security+ CE
• SSCP
• Experience using ServiceNow or similar IT Service Management (ITSM) platforms for incident and request management.
• Familiarity with enterprise monitoring tools such as Splunk, SolarWinds, or similar platforms.
• Understanding of incident response processes, including severity classification and escalation procedures.
• Strong analytical, problem-solving, and troubleshooting skills with the ability to perform effectively in a fast-paced operational environment.
• Excellent written and verbal communication skills, with the ability to provide clear, accurate, and timely updates.
• U.S. Citizenship required.
• Ability to obtain an Interim Secret security clearance prior to start date.
• Ability to obtain and maintain a final Top Secret security clearance.

Target Salary Range: $66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we’re keeping people around the world safe and secure.