Systems Support Specialist

• Provide tier-1 through tier-3 technical support for internal systems, software applications, and hardware infrastructure.
• Diagnose, troubleshoot, and resolve hardware, software, network, and peripheral issues efficiently.
• Document, track, and monitor support tickets through resolution utilizing standard helpdesk management frameworks.
• Assist with user onboarding, account provisioning, permission management, and hardware configuration.
• Collaborate with engineering and network administration teams to escalate complex issues and implement permanent fixes.
• Ensure data security compliance and maintain high standards of operational integrity across enterprise systems.

We are seeking an experienced Systems Support Specialist to join our team on a contract basis. In this role, you will provide critical technical support, troubleshoot system issues, and ensure seamless operational workflows. The ideal candidate has a strong background in IT support, hardware/software troubleshooting, and end-user assistance., Technical Support Helpdesk Ticketing Systems, Remote Troubleshooting, Desktop Support 3-5 Years Mandatory Operating Systems Windows 10/11, macOS, Active Directory / Azure AD administration 3 Years Mandatory Networking TCP/IP, DNS, DHCP, VPN client setup, basic Wi-Fi/LAN troubleshooting 2+ Years Preferred Hardware Laptop/Desktop hardware diagnostics, peripherals, mobile device management (MDM) 2 Years Mandatory Soft Skills Strong written and verbal communication, customer service orientation, multi-tasking N/A Mandatory