Data Analyst

Join a forward-thinking organization as a Data Analyst, leveraging your expertise in ServiceNow Performance Analytics and AI-driven insights to empower executive decision-making. You will be a key partner in shaping operational and financial strategies, translating complex data into actionable intelligence for senior leadership. This role offers the opportunity to work on high-impact projects, collaborate across IT operational teams, and build a leadership narrative that drives business performance.

Responsibilities

• Conduct in-depth operational and financial analyses to identify trends, anomalies, and actionable business insights.
• Apply advanced data visualization using Power BI, SQL, Python, and Excel to transform raw data into clear, compelling executive reports.
• Lead process mapping initiatives, ensuring workflow optimization and regulatory compliance.
• Develop cost models and uncover process improvement opportunities to enhance organizational efficiency.
• Synthesize complex datasets and metrics into concise, executive-ready presentations and reports for Director and VP-level stakeholders.
• Gather information across multiple IT operational towers, connecting dependencies to deliver a unified performance view.
• Shape leadership messaging by structuring key findings and articulating critical takeaways.
• Manage projects independently, from research and analysis to the delivery of polished, leadership-ready products.

Bachelor’s degree in Business, Economics, Information Systems, or a related field.

• 6-10 years of experience in business analysis, market intelligence, and business process improvement.
• Proven hands-on experience with ServiceNow Performance Analytics, reporting, and IT operational KPIs.
• Advanced analytical skills with a track record of identifying key trends and insights within complex datasets.
• Proficiency in Power BI, SQL, Python, Excel, and executive-level PowerPoint presentations.
• Strong written and verbal communication abilities, with a focus on data storytelling.
• In-depth understanding of IT Operations or technology environments.

Preferred Skills

• Demonstrated ability to distill complex data into leadership-ready insights and impactful presentations.
• Self-sufficient, proactive approach to project ownership and delivery.
• Investigative mindset with a knack for connecting disparate data points to highlight risks and opportunities.
• Experience in collaborating with senior leadership to translate business needs into analytical deliverables.
• Expertise in prioritizing information most relevant to executive audiences.

Benefits

• Exposure to high-visibility projects influencing organizational strategy.
• Opportunity to collaborate with executive leadership and cross-functional teams.
• Flexible location options and potential for contract extension.
• Supportive environment focused on continuous learning and skill development., Ready to drive impact with your analytics expertise? Submit your resume highlighting your experience in ServiceNow Performance Analytics and AI-driven business analysis. Qualified candidates will be contacted for a virtual interview., Word ITSM ServiceNow Performance Analytics