Sr. Manager of IT Infrastructure

The Senior Manager of IT Infrastructure is a hands-on technical leader responsible for day-to-day enterprise infrastructure operations, team performance, service reliability, and execution of infrastructure improvements. This role leads infrastructure engineers and administrators while remaining actively involved in complex troubleshooting, architecture decisions, operational escalations, and project delivery.

The position partners with cybersecurity, service desk, applications, and business stakeholders to maintain secure, resilient, and cost-effective infrastructure across distributed locations.

Essential Functions

• Lead, coach, and develop infrastructure team members; establish priorities, assign work, review performance, and maintain clear accountability for results.
• Own daily operations and health of enterprise server, virtualization, storage, backup, identity, and cloud infrastructure; maintain availability, capacity, and performance.
• Serve as senior technical escalation point for critical incidents; coordinate root-cause analysis, corrective actions, and problem management.
• Provide hands-on engineering support for complex Windows Server, Active Directory, Nutanix AHV, Azure, Microsoft 365, storage, and backup issues.
• Plan and deliver infrastructure modernization, migrations, upgrades, decommissioning, and lifecycle initiatives in coordination with project teams.
• Oversee patching, vulnerability remediation, access controls, disaster recovery readiness, backup validation, and compliance with security standards in partnership with cybersecurity.
• Enforce change management, operational documentation, runbooks, monitoring, and standard operating procedures.
• Coordinate infrastructure dependencies with networking, applications, service desk, vendors, and managed service providers; manage escalations and delivery commitments.
• Support budgeting, licensing, capacity planning, vendor evaluations, and opportunities for cost optimization.
• Establish measurable operational objectives and communicate status, risks, priorities, and resource needs to IT leadership.
• Participate in after-hours escalation and planned maintenance when required; perform other related duties as assigned.

Supervisory Responsibilities Directly supervises assigned infrastructure engineers and administrators, including work allocation, coaching, performance feedback, and participation in hiring and talent development. Final reporting structure and headcount are subject to organizational approval.

Minimum bachelor’s degree in computer science, information systems, or related discipline preferred; equivalent relevant experience considered.

Experience 8+ years in enterprise IT infrastructure operations or engineering, including 3+ years leading technical teams or serving in a formal people-management role.

• Experience supporting distributed, business-critical environments and delivering cross-functional infrastructure projects.
• Experience with scripting and automation, change control, technical documentation, vendor management, and service improvement.
• Experience with Citrix or virtual application delivery is beneficial but is not the primary focus of the role.

Additional Knowledge, Skills & Abilities

• Relevant Microsoft, cloud, virtualization, or IT service management certifications preferred.
• Strong practical knowledge of Windows Server, Active Directory, DNS, DHCP, virtualization, enterprise storage, backup and recovery, Azure, and Microsoft 365.
• Demonstrated ability to lead incident response, prioritize competing work, and balance operational support with project delivery.
• Ability to communicate complex technical issues and business risk clearly to technical teams and senior leadership.

Physical Requirements

• Sit while driving and stand while servicing products
• Use hands and fingers to handle, control or feel objects tools or controls
• Repeat the same movements
• See details of objects that are less than a few feet away and also at greater distance
• Speak clearly so customers can understand
• Understand the speech of another person
• Focus on one source of sound and ignore others

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

• Holiday & Paid Time Off (pro-rated for Part-Time employees)
• Medical/Pharmacy
• Dental
• Vision
• Employer-Paid Short-Term Disability
• Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
• Voluntary Employee Life & Accidental Death and Dismemberment
• Voluntary Spousal Life
• Voluntary Dependent Life
• Voluntary Long-Term Disability
• Voluntary Hospital Indemnity, Accident and Critical Illness
• Commuter/Transit Account
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account
• 401(k) with employer match
• Employer-Paid Employee Assistance Program (EAP)
• Employee Discounts

Salary Range

$135,698.00 - $223,902.00 / year

Pay Transparency Statement

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

About USS

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.