Applications Support Sr Analyst

The Observability Engineer will support the organization’s observability transformation initiatives by helping onboard applications to modern observability platforms and OpenTelemetry standards. The role will work with engineering, platform, and application teams to improve visibility into application performance, reliability, and availability across hybrid environments., The individual will gain hands-on experience designing, implementing, and supporting observability solutions across diverse technology stacks including distributed applications, cloud platforms, containers, middleware, APIs, and traditional enterprise systems. The position provides an opportunity to develop expertise in monitoring, logging, metrics, tracing, automation, and incident analysis within a large-scale enterprise environment., * Assist with implementation and support of observability solutions using OpenTelemetry and enterprise monitoring platforms.

• Help onboard applications and infrastructure components to centralized logging, metrics, and distributed tracing platforms.
• Support collection and analysis of telemetry data to improve visibility into application health and performance.
• Partner with Application Development, Platform Engineering, Performance Engineering, and Operations teams to understand monitoring requirements.
• Assist in configuring dashboards, alerts, reports, and service health indicators.
• Support integration of observability tools across public cloud, on-premises, and hybrid environments.
• Participate in incident investigations and root cause analysis by leveraging logs, metrics, and traces.
• Develop and maintain automation scripts to improve observability deployment and operational efficiency.
• Help identify monitoring gaps, instrumentation opportunities, and telemetry data quality issues.
• Support operational readiness activities and ensure observability standards are consistently applied.
• Document implementation patterns, onboarding procedures, and operational runbooks.
• Participate in platform upgrades, testing, and validation activities.
• Follow established risk, security, and compliance standards.
• Collaborate effectively within a global and matrixed environment.

Technical Skills & Experience

Observability Fundamentals

• Understanding of observability concepts including: Metrics Logging Distributed Tracing Alerting and Monitoring

Monitoring & Observability Platforms

Exposure to one or more of the following:

APM

• Dynatrace
• AppDynamics
• New Relic

Logging

• Splunk
• Elastic Stack (ELK)
• Azure Log Analytics
• AWS CloudWatch Logs

Metrics & Monitoring

• Prometheus
• Grafana
• VictoriaMetrics

Distributed Tracing

• OpenTelemetry
• Jaeger
• Zipkin

• Basic understanding of AWS, Azure, or GCP services.
• Familiarity with Linux or Windows server environments.
• Exposure to container technologies such as Docker and Kubernetes.
• Basic understanding of networking concepts and application communication patterns.

Automation

• Working knowledge of one or more scripting languages:Python Bash PowerShell
• Exposure to Infrastructure as Code tools such as:Terraform Ansible, * 1-3 years of experience in Software Engineering, Production Support, SRE, Platform Engineering, or Observability.
• Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field.
• Understanding of application architectures including web applications, APIs, microservices, and distributed systems.
• Ability to troubleshoot technical issues using logs and monitoring tools.
• Strong analytical and problem-solving skills.
• Effective verbal and written communication skills.
• Ability to learn quickly and work collaboratively across multiple teams.
• Experience in large enterprise environments is a plus.
• Financial Services experience is beneficial but not required

$96 400,00 - $144 600,00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.