Implementation Specialist

The Implementation Specialist is responsible for leading and executing customer onboarding and system implementations for Crexendo’s cloud telecom solutions.This is a highly visible, customer-facing role that blends project management, technical configuration, and client consulting.You will serve as the primary point of contact during implementation - ensuring projects are delivered on time, configured correctly, and positioned for long-term customer success., * Lead end-to-end onboarding for new customers implementing their Crexendo system

• Develop and manage individualized project plans for each client.
• Coordinate cross-functionally with Sales, Porting, and Support teams.
• Provide consultative guidance on system configuration and best practices.
• Deliver customer with baseline training to ensure successful adoption.
• Troubleshoot mid-level telecommunications and configuration issues.
• Escalate complex technical issues appropriately.
• Maintain current knowledge of product features, updates, and enhancements.

Cloud Computing, Telecommunications Industry, Reseller Channel, Call Centers, Unified Communications, Telecommunications, Onboarding, Customer Relations, Time Management, Consulting, * 3-5 years of experience in telecommunications, VoIP, UCaaS, CCaaS, or network technology.

• Previous project management or client onboarding experience preferred.
• Strong written and verbal communication skills.
• Ability to manage multiple concurrent projects.
• Working knowledge of Microsoft Office (Word, Excel, Outlook).
• High School diploma required; Associate’s or Bachelor’s degree preferred.
• Technical certifications are a plus.

Crexendo offers a comprehensive benefits package including; medical, vision, dental, holiday pay, paid time off (PTO), paid sick time (PST), and up to 3.5% 401K match.

Crexendo, Inc. (NASDAQ: CXDO) is a Public Company in the cloud telecommunications industry providing both telecommunications services to businesses and software solutions to telecommunication resellers. We’re an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and collaboration services designed to provide enterprise-class cloud communication solutions to any size business through our business partners, agents, and direct channels, and we have an immediate openings for (2) Implementation Specialist roles.