IT Support Analyst

An organization is seeking an IT Support Analyst to provide high-touch end-user support across enterprise technologies, collaboration platforms, devices, and workplace technology. This role serves as a key point of contact for technical support, troubleshooting, equipment deployment, and operational support in a dynamic professional environment., * Provide Tier 1 and Tier 2 technical support for end users

• Troubleshoot hardware, software, connectivity, and application issues
• Manage support tickets and ensure timely resolution of technical requests
• Configure, deploy, and support user devices and workplace technology
• Support mobile devices, collaboration tools, and productivity platforms
• Assist with onboarding, offboarding, and user technology setup
• Support conference room and audio/visual technologies
• Document issues, solutions, and support procedures
• Track recurring issues and recommend process improvements
• Coordinate with internal technology teams and third-party vendors to resolve escalated issues
• Participate in scheduled after-hours and on-call support rotations
• Assist with inventory management, technology refresh initiatives, and software deployments
• Support technology projects and operational initiatives as needed
• Provide guidance and mentoring to less experienced support team members

• 4+ years of IT support, help desk, desktop support, or end-user technology experience
• Experience supporting medium to large enterprise environments
• Strong troubleshooting and problem-solving skills across hardware, software, and workplace technologies
• Experience with Microsoft-based productivity and collaboration platforms
• Familiarity with endpoint management, remote support, and device administration
• Excellent customer service and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience supporting executive and business users in a professional setting
• Ability to participate in after-hours support and occasional travel, as needed, * Bachelor’s degree or equivalent professional experience
• Experience supporting collaboration, conferencing, and workplace technology platforms
• Knowledge of identity management, endpoint administration, and systems support
• Experience with device lifecycle management and technology deployments
• Exposure to infrastructure, networking, or cloud-support environments

Comprehensive benefits package including medical, dental, vision, retirement programs, paid time off, professional development opportunities, and additional employee perks.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.