Application Support / Production Support Engineer

• Monitor and support production applications to ensure high availability, stability, and performance.
• Troubleshoot production incidents, perform root cause analysis (RCA), and manage recurring application issues.
• Handle application deployments, release activities, configuration changes, and production fixes.
• Monitor application logs, batch jobs, APIs, system interfaces, and alerts to identify and resolve operational issues.
• Manage incidents and service requests using ServiceNow, JIRA, or similar IT service management tools.
• Collaborate with development, infrastructure, database, security, and business teams to resolve production-related issues.
• Automate repetitive operational tasks using Shell, Python, or PowerShell scripting.
• Develop and maintain operational documentation, Standard Operating Procedures (SOPs), runbooks, and knowledge articles.
• Participate in major incident management, post-incident reviews, and problem management activities.
• Support change management processes and ensure all production changes comply with operational standards and controls., * Troubleshoot complex production issues and restore application services within agreed timelines.
• Analyse application logs, system alerts, and database queries to identify the root cause of issues.
• Work with cross-functional teams to resolve critical incidents and maintain service continuity.
• Automate operational activities and repetitive tasks using scripting languages.
• Support application deployments, release management, and production configuration changes.
• Work with monitoring and logging tools to proactively identify performance and availability issues.
• Maintain accurate technical documentation and operational procedures.
• Follow ITIL-based incident, problem, and change management processes.
• Work independently in a production support environment and handle critical situations effectively.

What We Bring to the Table:

• An opportunity to work on enterprise-level production applications in a dynamic technical environment.
• Exposure to application support, production operations, and DevOps practices.
• Opportunities to work with modern monitoring, automation, and CI/CD technologies.
• Collaboration with cross-functional technical and business teams.

• 10+ years of overall IT experience in application support, production support, or related technical operations.
• Strong experience in production application monitoring, incident management, and troubleshooting.
• Hands-on experience with Linux/Unix operating systems and shell scripting.
• Good knowledge of SQL and relational databases.
• Experience with incident management, problem management, and root cause analysis.
• Exposure to application monitoring and logging tools such as Splunk, Dynatrace, Grafana, AppDynamics, ELK Stack.
• Understanding of REST APIs, microservices, batch processing, and application interfaces.
• Familiarity with CI/CD tools such as Jenkins, GitLab CI/CD, or Azure DevOps.