Senior IT Operations Analyst | Grade D | CIO

We’re looking for an IT Senior Operations Analyst, Out of Hours to join our Cloud & Service Delivery team based in Edinburgh.

Our IT Operations team plays a critical role in ensuring the bank’s technology services remain available, resilient and responsive for both customers and colleagues. Operating at the heart of our technology estate, the team provides 24/7 monitoring of core business services and responds rapidly to incidents, helping minimise disruption and maintain service performance across the bank.

As an IT Senior Operations Analyst, you’ll combine technical expertise, operational oversight and strong decision-making to support the bank’s critical services out of hours. Working within a dedicated team of IT Operations Analysts and Senior Analysts, you’ll monitor service health, investigate anomalies, coordinate technical recovery activity and help drive continuous improvements to service observability and operational performance.

We’re shaping the way we work through innovation, collaboration and the use of digital tools to create reliable, resilient and customer-focused technology services. To succeed in this role, you will be responsible for:

• Monitoring the bank’s critical technology services and responding to incidents, alerts and service anomalies to maintain operational stability.
• Leading incident triage and recovery activities, coordinating technical teams and stakeholders to minimise customer and business impact.
• Supporting the continual enhancement of monitoring and observability capabilities to improve service visibility and performance.
• Acting as a senior point of escalation within the team, providing guidance, direction and decision-making support during operational incidents.
• Building effective relationships across technology teams, business functions and third-party suppliers to ensure seamless service delivery.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

• Strong problem-solving and analytical skills, with the ability to assess incidents, prioritise actions and coordinate effective resolutions under pressure.
• Experience of technology monitoring and service operations within a complex IT environment, ideally covering applications, infrastructure, networks, middleware or cloud services.
• Excellent communication and stakeholder management skills, with the ability to collaborate effectively across technical, supplier and business teams.
• Knowledge of IT service management principles, including incident, problem and operational management, with ITIL experience advantageous.
• Understanding of banking technology environments and change management practices, with exposure to services such as digital banking, payments, ATM, mainframe or distributed platforms being beneficial.

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

TSB is a key part of the Santander organisation. At TSB, we exist to help our customers make the most of their money, so that they can feel money confident every day.

When they feel more confident with their money, they can get more out of life. And put simply, that is what it’s all about., At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return., Inclusion matters at TSB. We want everyone to feel at home, whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day. Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.