Technical Architect (Power Platform)

We are looking for a Power Platform Technical Architect to lead the technical side of a four-week discovery into service-desk and chatbot options. You will assess Microsoft capabilities, design the target architecture and make sure every option is secure, supportable and fit for a government technology environment.

What you will do

• Set the technical architecture approach and decision framework for the discovery.
• Assess Power Platform and related Microsoft capabilities for form intake, workflow, queue management, service levels, dashboards, chatbot interactions and escalation.
• Evaluate Power Apps, Power Automate, Dataverse, Power Pages, Power BI, Dynamics 365 Customer Service and Microsoft Copilot Studio where appropriate.
• Assess integration options with identity and access management, content, document, notification and reporting services.
• Define the data model for requests, users, documents, queues, statuses, service levels, approvals, escalation and audit history.
• Assess data classification, retention, privacy, accessibility, security, environment management and operational support needs.
• Define how development, test and production environments, managed solutions, connection references and deployment pipelines should be used.
• Keep prototype decisions proportionate to a short discovery while giving credible evidence of feasibility.
• Guide developers on solution structure, non-functional requirements and reusable design patterns.
• Identify constraints, dependencies, risks and decisions that need stakeholder input.
• Support effort estimates, delivery phasing, licensing considerations and the skills needed for implementation.

Expected outputs

• Technical option assessment.
• Architecture and integration views.
• Data, security and environment governance recommendations.
• Technical feasibility evidence for the prototypes.
• Documented architecture risks, constraints and dependencies.
• Indicative implementation architecture, delivery phases and technical resource profile.

• Extensive experience designing enterprise solutions on Microsoft Power Platform.
• Deep knowledge of Power Apps, Power Automate and Dataverse.
• Strong experience of workflow, case management, service-desk or conversational service architecture.
• Experience integrating Microsoft cloud services with enterprise identity, data, document management and reporting platforms.
• Strong understanding of security architecture, role-based access control, data loss prevention, auditability and environment governance.
• Ability to assess low-code and custom development options and explain the trade-offs.
• Experience producing option assessments, architecture diagrams, technical risk assessments and delivery roadmaps.
• Proven technical leadership across a multidisciplinary discovery team.
• Experience in UK government, the public sector or another security-conscious regulated environment.

Desirable

• Experience with Dynamics 365 Customer Service and Microsoft Copilot Studio.
• Knowledge of Azure services, Microsoft Entra ID, Power BI, SharePoint and Microsoft Purview.
• Microsoft certifications such as PL-600 (Power Platform Solution Architect Expert), PL-200 (Power Platform Functional Consultant Associate) or AZ-305 (Azure Solutions Architect Expert).
• Familiarity with the GDS Service Standard, Technology Code of Practice and public sector security controls.