IT Field Engineer

The Field Engineer plays a crucial role in providing technical support and ensuring the smooth operation of desktop systems and applications within an organisation. This position is responsible for resolving escalated desktop-related issues, managing, and maintaining desktop infrastructure, and delivering high-quality support services to end-users. You will be based in our London office providing onsite support and travelling from our London office to support our different offices and sites.

What You’ll Do:

Your role will involve diagnosing and resolving 1st and 2nd line technical issues such as desktop-related issues, deploying hardware, troubleshooting networks and ensuring seamless onsite coverage across the different locations.

• Provide 1st and 2nd line IT support remotely (travelling to our different offices/sites) and onsite.
• Collaborate with the wider IT team to resolve cross-functional technical issues and participate in improvement projects.
• Create and update technical documentation, including knowledge base articles, standard operating procedures and user guides for knowledge sharing across the teams.
• Asset management including building, configuring, managing and maintaining laptops, mobiles and other IT hardware through Microsoft Intune and other applications.
• Work in line with business processes and workflows such as incident, service request, problem and change management.
• Manage user accounts in standard applications such as Microsoft 365, Active Directory, Azure and bespoke business applications.
• Complete training and contribute to continuous improvement efforts, both personal and professional.

• Strong communication and customer service skills, capable of engaging with individuals at all levels to ensure customer satisfaction is consistently achieved and maintained.
• Self-motivated with the ability to prioritise tasks independently.
• An analytical thinker who troubleshoots and solves technical issues efficiently and effectively.
• A minimum of two years’ experience working in an IT Support role.
• Good understanding of networking concepts, protocols and troubleshooting techniques.
• A team player, someone who can actively participate and contribute across multiple IT teams., * A relevant qualification to the role, such as an Apprenticeship or a bachelor’s degree in computing.
• ITIL v4 Foundation Certificate
• Networking certifications such as CompTIA N+, CCENT, and CCNA are beneficial, or there is a willingness to obtain these qualifications.
• Familiarity with scripting languages, such as PowerShell, to automate desktop management tasks is advantageous.
• Someone located a short distance from our offices and branches in central London.

Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.