USA_Developer

Relevant Experience (Yrs) BA with 8 years of career reflecting strong qualifications in Consulting and Enterprise CRM Functional Modules

Technical/Functional Skills *Excellent Communication &presentation skills *Experience of end-to-end digital transformation initiatives, application developments and support *Worked on large CRM transformation from discovery to design to go-live. *Worked closely with customer teams on qualifying requirements, working with Dev teams on sprint completions and ensuring QA *Deep eateries in Dynamics CRM functional area on Sales/Services domains. *Knowledge and Skills in the D365 Customer Insights services. *Worked on detailed gap analysis and requirement and worked in Microsoft Dynamics CRM Online. Involved in various project activities like oDiscovery, process mapping and CRP/design/Demo lead workshops with business stakeholders oRequirement Gathering oGap Fit Analysis *Should have a good understanding of Core CRM Processes, Copilot capabilities in M365/D365 *D365 CRM security model, product roadmap & certification (preferable)

Roles & Responsibilities *Lead Business Analyst for CRM Transformation *Create functional specifications by interacting with client stakeholders *Able to work in agile delivery model *Conduct CRM approach workshops to the stakeholders

Skills: Digital : Microsoft Dynamics 365 CRM Technical

Experience Required: 6-8 years Skills:CategoryNameRequiredImportanceExperienceSkillCategoryTest1_MNDigital : Microsoft Dynamics 365 CRM TechnicalYes14-7 years