IT Support Analyst

The IT Support Analyst delivers first-line technical support to Coastal Forest Products employees, with a strong focus on Microsoft 365 technologies, warehouse operational systems, and physical security infrastructure. Serving as the primary point of contact for support requests, this role is responsible for timely resolution and escalation while maintaining high levels of customer satisfaction. The ideal candidate brings strong problem-solving skills, clear communication, and the ability to prioritize effectively in a fast-paced environment., * Serves as the first point of contact for support requests via ticketing system, phone, or in person.

• Records, tracks, and documents helpdesk requests, troubleshooting steps, and resolutions.
• Provides Tier 1 and Tier 2 support for end-user and warehouse operational issues.
• Escalates complex issues to the IT Manager or vendors as needed to ensure timely resolution.
• Creates and maintains knowledgebase articles for common issues and recurring procedures.
• Supports desktops, laptops, desk phones, and iOS mobile devices.
• Troubleshoots network connectivity for users, wireless scanners, handheld devices, and IoT devices.
• Monitors, supports, and troubleshoots physical security infrastructure including CCTV and access controls.
• Coordinates with Facilities and external vendors for security system repairs and maintenance.
• Maintains documentation for security systems, device inventories, and user permissions.
• Supports AV equipment including TVs, projectors, and audio systems.

Do you have experience in iOS?, Do you have a Bachelor’s degree?, * Bachelor’s degree or equivalent work experience

• 2-4 years of IT support experience
• Proficiency with Microsoft 365 including SharePoint, OneDrive, and Teams
• Experience supporting iOS devices
• Basic networking knowledge - Wi-Fi troubleshooting, DHCP/DNS, Active Directory
• Experience supporting VoIP or cloud PBX telephony platforms
• Experience with printers, scanners, and handheld devices
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to work effectively in a fast-paced, team-oriented environment
• Must be legally authorized to work in the United States

Preferred Qualifications

• Experience with WMS, ERP systems, or RF scanner devices
• Experience with wireless networking and ethernet switching
• Experience with Azure AD / Entra ID
• Experience supporting CCTV and badge/access control systems

Physical & Environmental Conditions

• Able to sit for extended periods of time.
• Ability to lift 50 lbs.
• Early morning, evening, holiday, and/or weekend work may occasionally be required

Pulled from the full job description

• 401(k) 4% Match
• Health insurance
• 401(k) matching
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance, Employee Benefits Include
• Generous Paid Time Off, 3 Weeks PTO Upon Hire
• Medical, Dental, and Vision Benefits
• 401(k) Savings Plan with 4% Company Match
• Company-Paid Holidays, Disability Benefits, and Life Insurance
• Employee Discount on Building Materials and more!, * Full-time / Exempt/Regular Attendance Required
• The IT Analyst works in office on-site 100% at our headquarters in Bow, New Hampshire

Working at Coastal also gives you access to additional perks such as:

• Access to On-site Gym
• Access to On-site Golf Simulator
• Employee Discount Program on Products
• Product Training and Professional Development Opportunities

Founded in 1983, Coastal Specialty Forest Products has a long-standing reputation for supplying retail lumber yards with premium specialty wood products. Our commitment to delivering high-quality products quickly and at competitive prices remains our core value. As we continue to grow, we are dedicated to hiring and developing exceptional talent to support our expanding operations. We are seeking an IT Support Analyst to join our team and support the technology needs of our growing organization.