Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Big Data Data Centers Desktop Computing Monitoring of Systems Issue Tracking Systems Network Connections Data Center Networking Communication Devices

Job description

• Monitor data center and network production environments, including enterprise servers, network connectivity, applications, midrange systems, and batch production windows.
• Communication skills are must.
• Ensure appropriate escalation and documentation of incidents.
• Ability to cover all the functions performed in the data center.
• Backup to the Shift Manager and technical leadership in solving issues.
• Support the daily tasks and accountabilities in the datacenter as assigned by the Shift Manager.
• Prepared and participated in a shift turnover process and discussed current and ongoing issues with the incoming shift.
• Manage and assist support vendors while they are on site following documented procedures.
• Participate in I.T. recovery tests by performing documented recovery steps.
• Monitor the datacenter infrastructure components such as UPS, AC, generators, Fire Suppression Systems.
• Monitor and escalate issues with applications, computers, network, and security systems running in the datacenter environment.

Requirements

• Knowledge of monitoring software, problem ticketing systems, and data center environments with emphasis on application support skill sets.
• Ability to create, edit technical procedures.
• Basic team management and leadership skills to cover for Shift Manager.
• Understanding of large-scale data center emergency processes and procedures.
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
• Inquisitive, strong team players with excellent verbal and communication skills.
• Ability to interact with others in a close team environment is a positive manor.
• Proficiency with desktop computer systems, communication devices, and related software.

Apply for this position

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Apply on www.dice.com

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