Analyst - Clinical Applications: II

Join our healthcare IT Clinical Systems team dedicated to deploying, upgrading, and maintaining mission-critical clinical software and electronic medical records (EMR). In this role, you will collaborate with a focused team to ensure system integrity, test upcoming enhancements before production release, and provide top-tier support to clinical end users. This hybrid position offers an opportunity to drive workflow optimization and user enablement within a fast-paced clinical support center., * Implement, upgrade, and maintain complex clinical application systems independently and as part of a collaborative technical team.

• Provide day-to-day clinical application and EMR support, including prompt issue resolution, user account provisioning, and basic system configuration.
• Conduct comprehensive testing of applications and system updates prior to production implementation.
• Author and maintain technical documentation, workflow diagrams, and standard operating procedures for current and future-state environments.
• Deliver training and educational materials to end users regarding clinical system functionalities and process capabilities.
• Mentor and guide peers in system analysis, design specifications, documentation standards, and client operational methodologies.

Professional background in enterprise IT application support.

Hands-on experience supporting clinical applications and/or Electronic Medical Record (EMR) systems.

Proven ability to troubleshoot application errors, perform user account provisioning, and execute basic system configuration changes.

Solid experience developing and executing thorough system test plans ahead of live deployment.

Strong written communication skills to produce detailed technical procedures and training materials.

Availability to work standard business hours (8:00 AM - 5:00 PM, Monday - Friday) in a hybrid setup based in Louisville, KY (onsite 5 days/week for the first 2 weeks, then 3 days/week onsite / 2 days/week remote).

PREFERRED QUALIFICATIONS

Prior domain background supporting rehabilitation business operations and specialized rehabilitation applications.

Experience delivering structured end-user training and mentoring colleagues in system analysis and functional design.

skills:

basic,EMR systems,electronic medical records,enterprise IT,application environment,production release,software applications,software systems,system configuration,system testing,system analysis,account provisioning,problem resolution,problem solving,Troubleshooting,independently,collaborative team member,administrative,end-user training,User Training,business processes,clinical workflows,Clinical Systems,Clinical Applications,clinical,specification development,design specifications,functional training,incident triage,mentoring,mentoring team members,operational support,Quality Assurance,Rehabilitation,rehab,root cause analysis,technical documentation,Application Support,team training,end-user adoption,workflows,process documentation