Director, IT Support

Chime is a financial technology company dedicated to helping individuals achieve financial progress. The Director of IT Support will lead a collaborative IT Support Team, focusing on delivering excellent service and managing IT operations, while also mentoring team members and developing effective processes and metrics.

Responsibilities:

• Manage the IT Support Team across our U.S. offices; including hiring, performance management, and career development

• Establish metrics, monitor service level and response times, and prioritize team activities as needed

• Design, develop, implement and coordinate IT systems, policies, and procedures.

• Develop and document new or improved support and operations processes

• Oversee the management and inventory of hardware and software purchasing (including new employee onboarding technology setup)

• Partner and strategize with cross-functional teams to support office builds, asset management and manage department budget

• Support Chime employees in resolving problems with IT, AV, and Network systems

• Willingness to jump in and help out with support issues as needed

Required:

• Minimum of five years of experience in managing technical service operations and a support team

• Experience with purchasing, inventory management, and budgeting

• Sound knowledge of information and communications technology

• Experience with automating the resolution of IT issues and managing teams who want to find the root cause of every issue

• Ability to help Chime employees solve hardware and software problems with Apple and Microsoft products, including AV, laptops, and printers

• Comprehensive knowledge of SaaS suite including Google Workspace, Okta, Zoom, Slack, Jamf, Intune, and Atlasian

• Demonstrated ability to be a great leader for IT Support Team

• Strong verbal and written communication skills

• A positive, service-oriented attitude

• Willingness to travel (up to 10%) to collaborate with team members and business partners in other Chime office locations

Chime is a financial technology company that offers mobile banking services. Founded in 2012, the company is headquartered in San Francisco, California, USA, with a team of 1001-5000 employees. The company is currently Public Company. Chime has a track record of offering H1B sponsorships.