IT Help Desk

As part of our IT department, the IT Help Desk Technician will serve as the primary on-site IT support representative for our Jacksonville office suite, while working closely with the broader IT team. This is an ideal opportunity for someone who is tech-savvy, resourceful, eager to learn, and passionate about problem-solving and building a career in Information Technology., * Serve as the first point of contact for all IT-related inquiries and issues within the organization.

• Provide comprehensive technical support to resolve computer hardware, software, and network problems for employees across all departments.
• Manage incoming/outgoing requests via phone, email, and ticketing systems, troubleshoot various technical issues, document all support interactions, and escalate complex problems when necessary.
• Set up equipment for new employees, system administration, maintain IT inventory, create technical documentation, and provide training on common applications.
• Communicate with outside vendors for updates or to resolve ongoing issues, along with assisting the IT department with any ongoing projects.

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• Previous experience in IT support, technical troubleshooting, customer service, or general office experience.
• Basic understanding of computer hardware, software, operating systems, and networking fundamentals.
• Basic knowledge of computer setup, installation, configuration, and maintenance.
• Ability to troubleshoot common technical issues, including hardware malfunctions, software errors, connectivity problems, and user access issues.
• Strong problem-solving and analytical skills with the ability to identify issues and determine appropriate solutions.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Excellent organizational skills and attention to detail, with the ability to prioritize and manage multiple support requests.
• Ability to maintain confidentiality and handle sensitive company information in accordance with IT security policies.
• Willingness to learn new technologies, systems, and troubleshooting techniques.
• Demonstrated reliability, adaptability, professionalism, and a strong desire to develop a career in Information Technology.

We are an Equal Opportunity Employer and are in compliance with Title VII of the Civil Rights Act of 1964 as amended, Age Discrimination in Employment Act of 1967, and the Rehabilitation Act of 1973, and employs without regard to sex, race, color, national origin, religion, age, handicap or status as a disabled or Vietnam era veteran. It is further our policy to encourage vendors, contractors, affiliating institutions and others doing business with us to observe the principles of Equal Employment Opportunity. Additionally, it is our policy to maintain a work environment free from discrimination based on race, color, religious creed, national origin, gender,

Pay: From $20.00 per hour

Expected hours: 40.0 per week, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance