AV Support Team Lead

This position provides leadership and oversight for the College’s AV Support and AV Integration services, ensuring reliable technology, effective customer support, and consistent service delivery across campus. The AV Supervisor leads staff in supporting instructional and operational needs, maintaining high service standards, and delivering AV projects that enhance the campus technology environment. The position promotes collaboration, staff development, and continuous improvement to ensure dependable AV systems and a positive user experience., Activity Supports and maintains audiovisual (AV) equipment in classrooms, labs, conference rooms, and other various locations, throughout the College of Charleston Campus. Proactively identifies recurring problems and ticket items for further investigation and solutions. Communicates directly with customers to ensure satisfaction in the following fields: response time, completion of work requested in a timely manner, satisfaction of result, and professionalism throughout the process. Diagnoses and resolves technical issues related to AV components, computers, and networking cabling and hardware. Provides expertise and clarity to others both internal to the team and external to end-users and customers. Essential or Marginal Essential Percent of Time 40 Activity Collaborates with project stakeholders to define and document project goals and expectations for small to medium size AV funded projects. Assists the AV Engineering team in developing project summaries, designs, and cost estimates. Oversees project scheduling and installation, ensuring alignment with established objectives. Monitors progress to ensure all project goals are met and conducts thorough closeout procedures to finalize projects successfully. Performs QA checks on all completed projects and installs to ensure proper fulfillment of needs. Delegates these responsibilities as needed Essential or Marginal Essential Percent of Time 20 Activity Provides leadership, guidance, and mentorship to the AV support team, promoting customer service excellence, effective troubleshooting practices, and consistent service delivery. Coaches team members on IT support best practices, professional communication, and customer engagement. Establishes priorities, coordinates support efforts, and identifies and addresses long-term or systemic AV issues through proactive problem-solving, process improvements, and collaboration with technical teams to enhance service quality, reliability, and overall customer satisfaction. Essential or Marginal Essential Percent of Time 20 Activity Perform ticket management on all open incidents involving AV. This includes creating better ticket management systems, more impactful ticket submission processes, and better knowledge and solution management procedures. Delegates these responsibilities as needed Essential or Marginal Essential Percent of Time 15 Activity Other duties as assigned. Essential or Marginal Marginal Percent of Time 5

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. • How did you hear about this employment opportunity? + Chronicle of Higher Education + CofC - Alumni Career Services + College of Charleston Website + Diverse: Issues in Higher Education + Glassdoor + Handshake + HigherEdJobs + Indeed.com + Internal Job Posting + jbcjobs (Joint Base Charleston Military & Family Readiness) + Job Fair + LinkedIn + Monster.com + Personal Referral + Post and Courier + Public Job Posting + SC Works (SC Department of Employment and Workforce) + Twitter + Word of mouth + Other + National Labor Exchange + SpouseWorks

Applicant Documents

Required Documents

1. Resume

Optional Documents

1. Cover Letter / Letter of Application
2. Other Document
3. Other Document 2
4. Other Document 3
5. Form DD 214

Bachelor’s degree and experience in network and technological support service experience required. Experience in Educational classroom technology and vendors is required. AVIXA CTS certification is a plus. Candidates with an equivalent combination of experience and/or education are encouraged to apply. Required Knowledge, Skills and Abilities Proficient knowledge with Crestron, Extron, DISCAS, Epson, network devices, projectors & other AV peripherals. Proficient analyst, technical & troubleshooting skills. Knowledge of campus applications (MS Word, Excel, etc.). Knowledge of programming and configuring AV Crestron and Extron equipment. Excellent customer service, communication, verbal, written, & interpersonal skills. Must have knowledge of networks with Ethernet, wireless & other network protocols. Ability to follow procedures and keep accurate records. Should have or be able to obtain valid SC driver’s license. Additional Comments Regarding Position Ability to lift, move and adjust up to 40 lbs of equipment. May require nights and weekend work. Some overnight travel may be required. May be required to carry and respond to after hours on a rotational basis.

*Salary is commensurate with education/experience which exceeds the minimum requirements. Offers of employment are contingent upon a successful background check., *Salary is commensurate with education/experience which exceeds the minimum requirements., * Insurance: Health/Dental/Vision

• Life Insurance
• Paid Leave: Sick/Annual/Parental
• Retirement
• Long Term Disability
• Paid Holidays
• Free CARTA Bus Service
• Employee Tuition Assistance Program (ETAP)
• Employee Assistance Program (EAP)
• Full Benefits Package - Click Here

Open Until Filled No Posting Number 2026177 EEO Statement