Senior Pro AV Field Support Engineer -- Security & Access Control

Morning: you roll into a client site, greet the facilities lead, and quickly isolate why the boardroom’s Microsoft Teams Room kit won’t pass video. A few EDID tweaks, a firmware refresh on the switcher, and you’re back in business. Midday: you’re up a lift, re-terminating a Cat 6 run and labeling a rack while checking PoE budgets for a new set of ceiling mics. Afternoon: a campus calls-multicast flooding on a video-over-IP segment. You verify IGMP snooping and QoS, resolve an IP conflict, and document every step for the client.

What you’ll tackle

• Service, diagnose, and repair professional AV systems: audio DSPs, amplifiers, speakers, video displays/projectors, control processors and touch panels, plus video conferencing suites (e.g., Teams Room kits).
• Swap, reconfigure, and RMA malfunctioning gear; liaise with manufacturer tech support; apply firmware and configuration updates.
• Perform preventive maintenance and full system health checks; interpret blueprints, schematics, and signal flow.
• Network-centric AV: basic IP setup (static vs DHCP), VLAN awareness, conflict resolution; optimize video-over-IP (IGMP snooping, QoS, jumbo frames); validate PoE power classes and budgets.
• Digital/analog video and audio: HDMI/HDBaseT (EDID, HDCP), SDI, USB, balanced/unbalanced audio, and speaker-level signals.
• Resolve device comms issues; apply light programming tweaks (Q-SYS, Crestron) to stabilize systems.
• Cabling & hardware: re-terminate Cat 6, BNC, speaker wire, and euroblocks; test cable runs and endpoints; maintain tidy, labeled racks; flag and document poor install practices.
• Pitch in on installs when needed-AV racks, displays, control, access control panels, and CCTV cameras; prior hands-on with security cameras or access control is a plus.

How you operate

• Engage clients and end users clearly, translating tech into plain language.
• Investigate root causes (hardware, programming, network, or user workflow) and capture findings in clean service reports with accurate time tracking.
• Know when to escalate to engineering, while juggling multiple onsite calls efficiently.

• 3-5+ years in commercial AV or low-voltage field service.
• High school diploma or equivalent; BA/BS in a related field or equivalent experience preferred.
• Preferred manufacturer certs: Crestron, Extron, Q-SYS, Biamp; AVIXA CTS; QSC Q-SYS Level 0/1; Dante Level 1/2.
• Beneficial: Crestron Commercial Technician Certification or CTI-P101 Foundations of Crestron Programming Certification.
• Extra credit for formal training with Biamp, Shure, Yealink, LTS, Comba, Leviton, or Legrand.

Mindset we value

• Independent, self-directed, and calm under pressure.
• Analytical, organized, and detail-oriented.
• Customer-first with a professional presence.

Our core values: Can-Do-IT Attitude, Desire to Own IT, and Pride in Doing IT Right!

Physical & Other Requirements

A valid driver’s license, a clean driving record, and reliable transportation to work.

Ability to lift large items up to 70 pounds, and 50 pounds overhead.

Ability to pass a drug test.

Comfortable working on ladders and lifts

Ability to work in both construction and office environments

Ability for full-time work

OSHA 10 preferred ; OSHA 30 beneficial, You should be proficient in:

• Low Voltage Cabling Installation
• Audio-Visual (AV) Systems
• Basic IP networking
• BIAMP
• CRESTRON
• CTI-P101 Foundations
• dante level 1 and 2
• EXTRON
• PoE power budgets and classes
• programming adjustments
• HDMI and HDBase T video systems

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance