Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Compensation

$93,600 - $101,920

Working hours

Regular working hours

Job source

www.careerbuilder.com

Tech stack

Agile Methodology Software Bug Management Information Systems Data Mapping Payment Systems Meter Data Management (Flow Meters) Regression Testing Requirements Management Data Management

Job description

Role Descriptions: Techno Functional Manager Billing ProjectMust Have Technical Functional Skills10 years of experience as a Techno Functional Manager in Utility Customer Operations

Billing

CIS

or Utility Transformation programs.Strong understanding of the Meter-to-Cash lifecycle

including Customer Management

Metering

Usage Processing

Billing

Adjustments

Payments

Credit Collections

and Revenue Operations.Experience with Utility Customer Information Systems (CIS)

Billing Platforms

Meter Data Management (MDM)

and related integrations.Expertise in business process analysis

requirements gathering

solution design

testing

deployment

and production support.Strong understanding of utility billing processes

customer operations

rate implementation

usage validation

billing calculations

and revenue assurance.Experience integrating CIS with MDM

ERP

CRM

payment systems

reporting

and downstream operational systems.Knowledge of data mapping

system interfaces

data

conversions

reconciliation

and billing validation processes.Experience supporting SIT

UAT

defect management

cutover planning

and post-production stabilization.Familiarity with Agile

Waterfall

or hybrid delivery methodologies.Roles ResponsibilitiesLead techno-functional activities across the billing project lifecycle

from requirements discovery through implementation and production support.Act as the primary liaison between business stakeholders

billing SMEs

product owners

technology teams

and implementation partners.Gather

analyze

and document business requirements and translate them into functional and technical solution specifications.Facilitate solution design sessions and ensure alignment between business processes

system capabilities

and project objectives.Review and validate functional designs

technical designs

system configurations

interfaces

and business process changes.Support implementation of Meter-to-Cash processes

including customer onboarding

metering

billing

payments

adjustments

and revenue management.Coordinate testing activities including SIT

UAT

regression testing

defect triage

and business validation.Manage dependencies across customer

billing

metering

integration

reporting

and operational workstreams.Ensure data quality

reconciliation

and successful migration of customer and billing-related information.Identify project risks

issues

and mitigation plans

and drive timely resolution of critical challenges.Support cutover planning

go-live readiness

hypercare

and operational stabilization activities.Drive process improvements

automation opportunities

and operational efficiencies across customer and billing functions.Generic Managerial SkillsStrong stakeholder management and client-facing communication skills.Experience leading cross-functional teams comprising business

technology

testing

integration

and vendor resources.Excellent facilitation

presentation

documentation

and executive report

Requirements

Billing, Requirements Management, Process Improvement, Regression Testing, Automation, Leadership, Process Analysis, Cross-Functional, Master Data Management (MDM), Business Processes, Essential Skills: Techno Functional Manager Billing ProjectMust Have Technical Functional Skills10 years of experience as a Techno Functional Manager in Utility Customer Operations

Billing

CIS

or Utility Transformation programs.Strong understanding of the Meter-to-Cash lifecycle

including Customer Management

Metering

Usage Processing

Billing

Adjustments

Payments

Credit Collections

and Revenue Operations.Experience with Utility Customer Information Systems (CIS)

Billing Platforms

Meter Data Management (MDM)

and related integrations.Expertise in business process analysis

requirements gathering

solution design

testing

deployment

and production support.Strong understanding of utility billing processes

customer operations

rate implementation

usage validation

billing calculations

and revenue assurance.Experience integrating CIS with MDM

ERP

CRM

payment systems

reporting

and downstream operational systems.Knowledge of data mapping

system interfaces

data conversions

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