Information Systems Senior Support Technician

· Deliver advanced technical support across hardware, software, mobile devices, peripherals, Microsoft 365, and networks.

· Diagnose complex issues, identify root causes, and manage critical escalations.

· Install, configure, maintain, and secure supported systems and devices.

· Maintain accurate documentation, inventory records, and procedures.

· Lead complex initiatives, manage priorities and risks, and deliver on commitments.

· Identify trends, improve support processes, and share best practices.

· Build trusted customer relationships and communicate effectively across all levels.

· Train users, mentor technicians, delegate work, and provide technical oversight.

· Evaluate emerging technologies and recommend improvements.

· Support strategic planning and long-term support initiatives.

· Resolve conflict constructively and remain effective under pressure.

· Demonstrate accountability, integrity, discretion, and sound judgment.

· Perform other duties as assigned.

· Advanced troubleshooting across hardware, software, mobile devices, peripherals, and networks.

· Strong knowledge of Windows, Microsoft 365, mobile platforms, ticketing systems, and remote-support tools.

· Advanced Technical knowledge of Active Directory, GPOs, and hybrid identity

· Strong knowledge of Microsoft Intune, application packaging, and enterprise software deployment.

· Strong knowledge of endpoint patch management

· Advanced Knowledge of enterprise network protocols, DNS, and DHCP

· Knowledge of mapped drives and NTFS permissions

· Excellent communication, customer service, and relationship-building skills.

· Strong knowledge developing, maintaining, and troubleshooting PowerShell and batch scripts to automate software deployment, system configuration, and routine support tasks.

· Strong analytical judgment, problem-solving, and decision-making skills.

· Ability to lead complex initiatives, manage priorities, and work independently.

· Adaptability, resilience, accountability, integrity, and discretion.

· Effective conflict resolution, negotiation, and collaboration skills.

· Ability to train, mentor, delegate work, and provide technical oversight.

· Ability to support strategic planning and recommend technology improvements.

· Proficiency in peripheral management and inventory systems.

· Ability to work independently, collaborate as part of a team, and guide less-experienced technicians. Education/Experience:

· Bachelor’s degree in information technology or a related field, or equivalent relevant experience.

· Relevant certification such as CompTIA A+, Microsoft certification, or an equivalent credential is strongly preferred.

· 5+ years of experience in a technical support role, preferably in an information services support environment.

· Demonstrated expertise in troubleshooting and resolving technical issues independently and effectively.

· Extensive experience supporting Microsoft operating systems, Microsoft 365, and related software applications.

· Advanced experience in all Microsoft Admin portals

· Experience in automation platforms preferred

· Experience supporting Apple and Android mobile operating systems and applications.

· Strong analytical, decision-making, and problem-solving skills. Travel Requirements:

· Flexibility to travel on short notice for urgent business needs, to attend meetings, training, and events.

· Maintain a professional demeanor and appearance during business trips.

· Compliance with company travel policies and procedures. Physical Requirements:

· Ability to sit, stand, and walk for long periods of time

· Ability to use a computer, phone, printer, scanner, and other office equipment.

· Visual acuity for detailed work and computer use

· Ability to lift, carry, and move up to 25 pounds of files, documents, and materials. About Stellar

• Competitive pay based on experience
• Remote & hybrid work options for many positions
• Paid Time Off - accrue 15 days (120 hours) within first year of service
• Paid holidays
• Medical, dental, and vision insurance options
• Tax-advantaged accounts (HSA, FSA, Dependent Care FSA)
• Company-paid life and disability insurance
• 401(k) - company match with immediate vesting

Stellar, headquartered in Jacksonville, FL, is a fully integrated firm focusing on design, construction, architecture, engineering, and mechanical services worldwide for over 30 years. Stellar combines a multitude of capabilities to create buildings and systems of exceptional long-term quality, value and efficiency. From food processing plants and healthcare facilities to refrigerated warehouses, automated production lines and beyond, we offer an integrated approach to meet all our clients’ needs.